The Specialist, Concierge Services role involves providing personalized, consultative support to clients regarding Yext's Enterprise product suite. Responsibilities include troubleshooting client inquiries, conducting training sessions, crafting help articles, collaborating with cross-functional teams, and maintaining high customer satisfaction. The role requires creative problem-solving and strong communication skills.

As a Customer Success Manager, you will foster relationships with Fortune 500 customers, driving their adoption and success with Hearsay and Yext solutions. Your role involves consulting with C-level executives, identifying growth opportunities, overseeing best practices, and collaborating with sales for renewals and upsells.