The Enterprise Customer Success Manager at Trustpilot manages relationships with key accounts, ensuring customer satisfaction, driving product adoption, and maximizing the value derived from the Trustpilot platform. Responsibilities include managing a substantial book of business, delivering solutions tailored to customer needs, and advocating for customer interests within the organization.

Seeking an experienced leader to join the Global Customer Experience team as Director of Customer Experience. Responsible for shaping and delivering a customer experience strategy, gathering feedback, leading CX professionals, collaborating with senior leadership, and overseeing Trustpilot's presence on the platform.

As an Escalations Specialist in Content Integrity, you will be responsible for maintaining and protecting Trustpilot's guidelines and brand by identifying misuse, educating businesses or users, and taking corrective action when required. You will work closely with internal teams, handle disputes, legal letters, customer outreach, appeals workstream, and more.