Top Customer Success Jobs in NYC, NY
The Tech Touch Customer Success Manager role focuses on enhancing customer engagement through technology. Responsibilities include high-volume account management, leveraging customer success tools, leading customer meetings, designing automated engagement strategies, providing data-driven insights, onboarding and adoption support, and content creation for self-service resources. The position requires a proactive approach to monitor customer health and mitigate risks.
The Customer Success Operations Manager will optimize processes for the Customer Success team by managing the tech stack, ensuring effective system integrations, and providing actionable insights through reporting and dashboards. They will collaborate with teams to enhance workflows, troubleshoot data issues, and manage custom configurations to support customer lifecycle management.
The Customer Education Specialist at EliseAI will manage client onboarding, develop training sessions, seek customer feedback, act as a liaison for client needs, and stay updated on industry training best practices to enhance onboarding experiences.
The Technical Customer Success Manager at EliseAI will manage key customer relationships, ensuring they effectively use the company's AI products. Responsibilities include providing customer support, conducting workshops, collaborating with internal teams for client satisfaction, and driving product adoption.
As a Senior Technical Customer Support Specialist at EliseAI, you'll serve as the voice of the customer, providing expert technical support and communication. You'll investigate client issues, manage ticket documentation, collaborate with the Client Success Team, and ensure clients receive top-tier service through problem diagnosis and solution implementation.
The Senior Technical Customer Success Manager at EliseAI will manage strategic relationships with customers, ensuring their satisfaction and successful adoption of EliseAI’s conversational AI products. Responsibilities include understanding customer needs, providing technical support, delivering workshops, and collaborating with internal teams to enhance customer experience and drive product adoption.
The VP, Strategic Customer Success at EliseAI will enhance customer engagement and retention strategies, collaborate with key stakeholders, and drive customer success outcomes. This role involves liaising with product and engineering teams, identifying churn risks, and developing strategies for the customer's success.
As an Associate Solutions Engineer, you will understand client systems and integrations, provide customer support, investigate bugs using SQL and other tools, and communicate effectively with clients to enhance their experience. Your focus will be on solving issues that affect client operations while documenting findings and advising on best practices.
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