As a Customer Success Operations Specialist at Justworks, you will ensure customer satisfaction by providing product education, managing inquiries, and supporting administrative tasks. You will also collaborate with the Customer Success Manager to enhance account health and deliver exceptional service through effective communication and adaptability.

As a Customer Success Manager at Justworks, you will build strong relationships with customers to ensure their success, proactively drive customer satisfaction, and identify new revenue opportunities while acting as a strategic partner. Your role involves guiding customers on the platform, monitoring retention, and communicating feedback to internal teams, all while promoting key products and initiatives.