Top Customer Success & Experience Jobs in New York City, NY

The Associate Principal, Partner Success will manage partner relationships, ensuring satisfaction, identifying growth opportunities, and collaborating with internal teams for strategy improvement.

As a QA Lead, you'll enhance quality across CX by transitioning from manual evaluation to insightful, automated processes, ensuring effective quality assurance tools, driving strategic decisions, and improving customer experiences and internal operations.

The Senior Partner Success Associate manages relationships with care partners in mental healthcare, ensuring their satisfaction and advocating for partnership growth through collaboration and data insights.

The Associate Principal, Payer Partnerships will enhance strategic relationships with health plans, leading initiatives to strengthen partnerships and expand Headway's reach in the mental health sector.

The Senior Associate on the CX Programs team will enhance customer experience by analyzing data, improving processes, and collaborating with cross-functional teams to drive effective solutions and measure customer satisfaction KPIs.

As a Customer Care Systems Lead, you'll drive CX operations through metrics reporting, AI adoption, and voice platform optimization while managing technical programs and cross-functional initiatives.