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Top Customer Success & Experience Jobs in New York City, NY
Fintech • Information Technology • Software • Financial Services
The Technical Support Engineer II will triage support tickets, engage with customers for issue clarification, and hand off cases to senior engineers. Responsibilities include resolving straightforward tickets, gathering technical details, maintaining ticket hygiene, and identifying process improvements.
Top Skills:
APIsJavaScriptSQLZendesk
Fintech • Information Technology • Software • Financial Services
The Client Enablement Lead will oversee client and internal training resources, manage documentation strategy, and enhance the onboarding experience to foster self-sufficiency and knowledge sharing.
Top Skills:
Ai Writing ToolsConfluenceGuruNotionReadme
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