The Mid-Market Customer Success Manager will manage customer relationships, drive business outcomes, and enhance customer value through collaboration with cross-functional teams. Responsibilities include developing success plans, executing growth strategies, conducting trainings, and improving operational processes.

Lead technical deployments and customer onboarding for mid-market and enterprise accounts. Manage project execution, integrate with APIs and databases, document product functionality, refine deployment best practices, and liaise with Sales, Product, and Engineering to drive activation, retention, and product improvements.