Top Customer Success & Experience Jobs in New York City, NY

Serve as the first point of contact for customers across calls, texts, and email; troubleshoot and guide users; support onboarding and cross-team workflows; manage tasks in Asana and Google Workspace; collaborate with CSMs to maintain strong customer sentiment and improve processes.

The Sales Enablement Manager will design and lead the sales training and development strategy, build onboarding programs, and improve rep performance through targeted training initiatives in a fast-paced environment.

Manage daily outreach and training calls with small business customers to drive adoption of websites, SEO, ads, and AI features, prevent churn, recover delinquent accounts, capture feedback, and collaborate with product and support teams to ensure customer value and retention.

The Customer Success Team Lead will lead a team, drive customer engagement, coach team members, track success metrics, and align with other departments to improve customer experiences.