Top Customer Success & Experience Jobs in New York City, NY

Responsible for designing and implementing training programs for Sales and Customer Success teams, improving performance through metrics, and collaborating with departments for training needs.

As a Business Development & Partnerships Manager, you'll drive strategic partnerships, evaluate opportunities, and manage stakeholder relationships to drive growth for EliseAI.

The Customer Education Specialist will manage onboarding processes, deliver training sessions, gather feedback, and enhance client experience with products.

As an On-Site Calling Specialist, you will conduct sentiment calls, troubleshoot issues, and support the Customer Success team while becoming an expert in the company’s product.

As an AI Operations Specialist, you'll monitor AI system performance, collaborate with teams to resolve issues, drive audits, and improve customer experience through feedback collection.

The role involves supporting customer success initiatives, onboarding customers, increasing product adoption, and collaborating with cross-functional teams to enhance customer experience.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

The Director of Customer Success will lead a team, engage with customers to enhance product adoption, drive revenue retention, and execute growth strategies within a high-performing team.

The Associate Solutions Engineer will support clients by troubleshooting issues, onboarding, and providing top-notch customer service while documenting bugs and communicating effectively.

Design and implement training and enablement programs for Customer Success Managers, ensuring effective onboarding, skills development, and performance measurement to enhance customer retention and expansion.