Vice President, Technical Writer - Digital Payments

Job Description
The Commerce Payments organization is a team of highly talented product and engineering leaders focused on delivering innovative payment experiences and platforms. We're transforming customer experiences, simplifying the ways we do business, and driving toward product excellence.
As a Technical Writer in Commerce Payments, you will create clear, concise, and comprehensive documentation that enhances the user experience for customers across the Chase digital payment and commerce platforms. We're looking for individuals who are customer-obsessed, have a strong passion for translating complex technical concepts into user-friendly content, and a desire to be on the forefront of digital payments and technology.
Job responsibilities:

• Create and maintain product documentation, including user guides, application program interface (API) documentation, integration guides, and release notes.
• Collaborate with product managers, engineers, and other stakeholders to gather requirements and ensure accuracy and completeness of documentation.
• Develop and maintain a consistent documentation style and format across all materials.
• Help define the strategy for content changes working closely with program and product management staying lock step with delivery
• Speak directly to internal customers to understand documentation needs across features and functionality.
• Assist in the creation of training materials, frequently asked questions (FAQs), and other support content as needed.

Required qualifications, capabilities and skills:

• 5+ years of experience in technical writing in the payments or financial technology industry.
• Experience with API documentation and tools like Swagger or Postman.
• Understanding of payment systems and technologies.
• Ability to work independently and manage multiple projects simultaneously.
• Strong attention to detail and commitment to producing high-quality documentation.
• Familiarity with version control systems.
• Outstanding verbal and written communication.
• Proven success in collaborating with cross-functional teams, influencing and driving decisions.
• Hybrid in-office work schedule. Flexibility to work Eastern Standard Time (EST) hours.

Preferred qualifications, capabilities and skills:

• Bachelors or Masters in Communications, Computer Science or comparable field of study.
• B2B SaaS or platform products experience a plus.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.