UX Researcher II, Internal Tools

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

About the role

Hinge is hiring a UX Researcher to join the Trust & Safety Internal Tools team to conduct and communicate research that improves the internal and end user experience, and drives product excellence. 

In this role, the UX researcher will conduct qualitative and quantitative research to inform the development of community tools that allow Hinge to effectively moderate content, respond to escalations, handle appeals, provide customer support, and more. This role is essential to ensure our customer support and other operations teams have the necessary tools and capabilities to deliver exceptional user experiences and keep our users safe.

Responsibilities

• Develop research strategies and own end-to-end research, focusing on how to improve and innovate on internal tools used by our Trust & Safety operations teams to ensure Hinge agents are able to provide best in class customer support.
• Employ quantitative and qualitative methods including usability testing for design explorations, conducting interviews, developing surveys, and analyzing user feedback.
• Partner with Trust & Safety Operations team leaders to scope out the problem space and create a research roadmap
• Work collaboratively with other researchers, product team members (i.e., product managers and designers) and cross-functional partners (i.e., data science, customer support) to identify key research questions and prioritize projects in the short and long term.
• Generate actionable insights and communicate them in compelling and creative ways; bridge alignment across Hinge teams through written reports and live presentations to cross-functional partners.

About You

• 2+ years of user research experience in a product research role.
• An interest in research with internal users and optimizing internal tools for efficiency and effectiveness
• Passion for centering marginalized and vulnerable communities in the pursuit of advocating for equitable user experiences.
• Mixed method research experience including quantitative (e.g., survey, experimental) and qualitative (e.g., interviews, usability testing) methods.
• Passionate and curious about how user research can be leveraged to improve the efficiency and effectiveness of internal tooling, with the end goal of keeping users safe
• Strong communicator, committed to telling clear and compelling stories with data.
• Proficient in data manipulation and analysis
• Dedicated to building trusting, successful partnerships with cross-functional partners (e.g. data science, customer experience, product management, design, engineering, marketing.)
• Eager to learn from and collaborate with other researchers.
• Critically thinks about inclusivity both in terms of collaborating and in terms of research and product design.

As a member of our team, you’ll enjoy:

401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.

Professional Growth: Get a $3,000 annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.

Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)

Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide $10,000 toward fertility preservation. You and your spouse/domestic partner are both eligible.

Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.

ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Vibras, Women/Nonbinary, Parents, and Remote—that hold regular meetings, host events, and provide dedicated support to the organization & its community.

At Hinge, our core values are…

Authenticity: We share, never hide, our words, actions and intentions.

Courage: We embrace lofty goals and tough challenges.

Empathy: We deeply consider the perspective of others.

Diversity inspires innovation

Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact [email protected]. 

Note: We will only respond to inquiries regarding accommodations and if you have any questions about your job application, please reach out to your Talent Acquisition Partner directly.