Technical Solution Engineer

WalkMe, as a pioneering force in the digital landscape, spearheaded the development of the Digital Adoption Platform (DAP). This platform plays a crucial role in digital transformations, empowering business leaders to fully harness the potential of modern technology amidst the complexities of today's digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

WalkMe is looking for a fast learning, motivated individual to join our Product Experience team in R&D as a Technical Solution Engineer. If you’re passionate about technology and problem solving, but are also a great communicator, we’d love to chat with you. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms.

As this role will support our Federal business, US Citizenship is required.

What you'll be doing

• Analyzing and researching customer use cases and processes in web applications.
• Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
• Implementing solutions that will scale to millions of users.
• Advancing the world one step closer to Artificial General Intelligence.
• Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
• Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
• Creating internal documentation and resources to share knowledge within the organization.
• Serving as an internal point of escalation for the WalkMe Support team and driving resolution of technical issues, including identification of root cause.

What you'll bring to the table

• Bachelor degree (Business / Economics….)
• 2 years of experience as a CSM / Support Engineer / Professional services - Big advantage 
• Proficiency with JavaScript, HTML, CSS, jQuery, Developer Tools and DOM Manipulation.
• Knowledge and understanding of UI/UX principles.
• Ability to learn new technologies and product-lines quickly.
• Multi-tasking and problem solving skills.
• Willingness to work in a hands-on and dynamic environment with a constantly evolving product.
• Excellent communication skills.
• Ability to work independently with little direct supervision and as part of a team.
• Ability to determine the best course of action in cases of confusion or insufficient information.

What Sets Us Apart

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.   
• We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation.  We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. 
• Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively. 
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. 
• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
• WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
• WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!

Our job titles may span more than one career level. The base salary for this position is between $70,000-100,000. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and RSUs as part of our competitive total rewards package.

TO ALL RECRUITMENT AGENCIES:

WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.