Technical Operations Manager

Technical Operations Manager, DV+
New York, NY or Boston, MA
Hybrid Schedule (M/F remote, T/W/TH in-office)
At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world's largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!
At Magnite, a DV+ Technical Operations Manager delivers technical support (e.g., onboarding, troubleshooting, new feature deployments, optimization implementations, etc.) to Magnite's DV+ publisher and DSP customers.
The Technical Operations team is detail-oriented with the ability to prioritize and effectively manage multiple tasks in a rapidly changing environment. You must be able to creatively troubleshoot as well as effectively communicate with internal stakeholders and external clients.
In this role you will:

• Onboard clients to ensure full potential performance
• Provide best-in-class technical support to external clients
• Consult clients on best practices and proactive optimization
• Identify and implement the most efficient client support processes
• Collaborate with Product Management to ensure our DV+ product maintains and develops its best-in-class standing by partnering on reviewing product requirements, feedback, testing, go to market planning, etc.

We're looking for someone with:

• 2+ yrs experience, ideally in the Ad Tech industry
• Bachelor's degree preferred
• Strong organizational, written, and verbal communication skills
• A foundational understanding of the Ad Tech ecosystem (GAM, Prebid, SSPs, DSPs, etc.)
• The ability to articulate and address complex technical requirements, ideas, and solutions to both technical and commercially-focused partners internally and externally
• A curiosity and aptitude for working within new technologies
• A self-motivated mindset; eager to thrive and multi-task in a fast-paced environment to proactively recognize and address problems hands-on with team members
• A high level of comfort in meetings and presentations, presenting new platform functionality and asking questions to better understand publisher needs
• An inexhaustible drive and a 'can do' attitude
• Flexible, team-orientated collaboration skills
• Excellent customer service skills
• Knowledge and experience working with complex reporting and analysis systems and tools is preferred

Total Rewards Include
Comprehensive Perks and Benefits:

• Comprehensive Healthcare Coverage for You and Your Family from Day One
• Generous Time Off
• Holiday Breaks and Quarterly Wellness Days
• Equity and Employee Stock Purchase Plan
• Family-Focused Benefits and Parental Leave
• 401k Retirement Savings Plan with Employer Match
• Disability and Life Insurance
• Cell Phone Subsidy
• Fitness and Wellness Reimbursement

Company Culture:
We believe collaboration is essential to success. Magnite's hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week. We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.

• Community Service and Volunteer Events
• Company-Matched Charitable Contributions
• Wellness Coach and Mental Health Support

Magnite Invests in You:

• Career Development Initiatives and a Career Growth Framework
• Culture and Inclusion Programs
• Bonusly Peer-to-Peer Recognition Program

About Us
The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.
In New York, the base salary range for this position is: $65,000 - $100,000 in addition to an annual variable bonus based on performance and company equity (NASDAQ: MGNI).
In Boston, the base salary range for this position is: $65,000 - $100,000 in addition to an annual variable bonus based on performance and company equity (NASDAQ: MGNI).
Magnite is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other federal, state or local protected class.
Our DEI Commitment: To establish Magnite as a thought leader by diversifying voices within Magnite, cultivating a culture in which employees feel safe as their authentic selves, and by investing in strategies to support Magnite's local communities.
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