CLEAR is looking for a customer-centric and data focused operating leader to ensure we are delivering on our customer, employee and partner promise. The SVP, Operations will drive the day to day execution of our business by overseeing key teams including field operations, launch operations and technology operations.
What you’ll do:
- Direct and manage all elements of the airports business P&L with an emphasis on driving operational efficiency and excellence.
- Drive accountability for hitting key operational and financial goals, as well as other key reporting metrics across the organization, in order to drive subscriber growth and build a smooth operational cadence across all markets where CLEAR has a presence.
- Operationalize launches of new products in airports, while demonstrating strong cross functional partnership
- Inspire and lead a network of 3,000+ field ambassadors, deepening a customer-centric culture that is a competitive advantage in the market to attract and retain both members and ambassadors.
- Proactively evaluate market performance, be the voice of the field, and provide key insights and recommendations to the senior leadership team on ways to enhance the member experience.
- Recruit, retain, and motivate high-performing employees.
- Identify opportunities to invest in training, personal development, and staff programs to fully staff the field and drive retention.
- Ensure operating compliance with all federal, state,and local regulations and laws and prevent security incidents.
How you’ll measure success:
- Drive operational excellence. Implementing and optimizing processes, structure, and metrics at-scale to enable growth.
- Leverage data to increase productivity, member growth, and revenue.
- Promote a continuous best-in-class experience for CLEAR members that drives member loyalty and engagement.
What you’re great at:
- Experience operating in leadership roles across dynamic, technology-enabled businesses, with a strong preference for those that draw on a significant field organization or other distributed workforce.
- Demonstrated experience with change management and continuous improvement at-scale.
- Fluent in metrics and ability to deliver a balanced scorecard, metrics that sometimes compete with each other.
- Deep commitment to building strong service cultures that will enable an organization to deliver unmatched experiences to customers.
- Demonstrated ability to context-switch between high-level strategic objectives and tactical execution to ensure alignment and high-performance across teams.
- Persuasive and effective communicator. Ability to be a strong voice for Operations to other functions across CLEAR.
- Proven ability to influence/impact both senior management and a distributed field organization.
- Thrives in a fast-paced culture. Finds comfort in discomfort and continuously improves to find creative solutions. Relentlessly customer-obsessed.
- A leader who listens, supports, teaches, and inspires while remaining coachable. Receptive to feedback and seeking continuous individual growth.
How You’ll be Rewarded
At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs.
We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. The base salary range for this role is $250,000-315,000, depending on levels of skills and experience.
The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units
About CLEAR
Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 22+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.
What We Do
CLEAR makes your life safer, simpler, and more secure. At CLEAR, we’re working toward a future where you are your ID, enabling you to lead an unstoppable life. We’re always thinking about new applications that can be powered by biometrics, from checking into a doctor’s office to paying at checkout with a tap of your fingers.
Why Work With Us
We’re passionate, fearless, and re-imagining the future. We are looking for individuals who are indefatigable and have a bias for action. We care deeply and hold ourselves to high standards and, as a result, share feedback with radical candor to make CLEAR a great place for great people to thrive.
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