Job Summary & Responsibilities
The Strategic Performance Engineer ensures flawless technical execution and product adoption from Day 1. Serving as the bridge between Sales, Implementation, and long-term Customer Success, this role focuses on complex dealer launches and reducing time-to-value.
- Strategic Onboarding: Lead the on-site launch phase for complex dealer groups to ensure 100% feature utilization and technical alignment.
- Account Owner Partnership: Work in tandem with PM/RPMs to ensure a structured, organized transition from implementation to long-term management.
- Technical Liaison: Translate client-specific needs into scalable solutions by acting as the feedback loop between the client and Product/Engineering teams.
- Process Optimization: Develop and refine the "Launch Playbook" to standardize deployment and ensure consistent customer experience.
- Market Intelligence: Identify and report on technical hurdles or UI/UX friction encountered during the early stages of adoption.
Ideal Candidate Profile
- Subject Matter Expert: Technically minded RPM or NPM with deep product knowledge and an understanding of data integrations.
- Change Management Consultant: Strong presentation skills with the ability to lead technical discussions at both the store level and the C-suite.
- Operational Rigor: Extreme attention to detail regarding UI setup and data integrity.
- Mobility: Must be comfortable with 75% travel and thrive in ambiguous, fast-paced environments.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
