Strategic Outreach and Support Manager

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

Job Summary:  

The Outreach Strategic Support Manager will work closely with our outreach, operations, clinical and marketing teams to develop and foster meaningful relationships with community providers in new and  existing markets to support Octave’s growth and community engagement. This role will assist with referral opportunities in expanding states as well as key sales support activities including but not limited to physical and digital material development, CRM tools and processes, sales funnel management processes, account management processes, strategy and market planning analytics, and internal reporting.

Responsibilities Include: 

• Data Analysis and Reporting: Design and manage performance metric reporting tools, conduct ad-hoc analyses across multiple data sets, and make data-driven recommendations.
• Market Analytics and Forecasting: Lead market analytics efforts, support sales pipeline expansion, and manage consumer insight initiatives.
• CRM Management: Serve as the CRM Champion, manage relationships within Salesforce, develop and execute email campaigns, and ensure CRM data accuracy.
• Data Management and Integration: Maintain accurate referral data, manage information integrity, and integrate data across systems.
• Content Development: Develop and design materials such as one-pagers, postcards, appointment cards, FAQ sheets, and referral forms.
• Digital Tools and Performance Metrics: Develop and manage customer-specific landing pages, QR codes, UTM links, and collaborate with Data and Product teams.
• Relationship Building and Lead Generation: Develop and implement effective strategies to generate leads and establish meaningful relationships with community providers.
• Event Planning and Execution: Plan and execute effective events, including meet & greets and educational sessions, to enhance community engagement.

Preferred Qualifications:

• Prefer 3 years of experience in a Marketing, Sales, Business Development, or similar role.
• Prefer 2+ years in pharmaceutical/biotech/healthcare industry is a plus.
• Advanced analytical skills and experience in creating performance metrics and dashboards.
• Strong proficiency in market research, forecasting, and sales pipeline management.
• Expertise in CRM tools, particularly Salesforce, and maintaining data integrity.
• Detail-oriented with experience in managing data across platforms like Google Sheets and Zendesk.
• Strong skills in creating compelling physical and digital marketing materials.
• Experience in managing digital tools and assessing product performance metrics.
• Proven ability to identify and engage high-value target provider groups and health systems.
• Strong organizational skills and experience in planning and executing engagement events.

Octave's Company Values:

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate information on company provided laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.

Compensation:

Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings. Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request.

Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave’s legal duty to furnish information.

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The salary range is for zone 1 (all states not in zone 2 or zone 3) $101,700 - $117,800.

The salary range for zone 2 (CO, HI, MD, RI) is $111,900 - $117,800.

The salary range for zone 3 (AK, CA, CT, MA, NJ, NY, WA) is $116,900 - 126,200.

All zones are eligible for equity in the form of stock options.

Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#LI-DNI