iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $214 billion in global client assets invested in 1,731 funds, as of December 2024.
iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a four-time winner of MMI/Barron’s Solutions Provider award (See link below).
About the Role
At iCapital the Support Engineering team is crucial for maintaining our services' reliability and being at the forefront of incident response. This role will work closely with the Site Reliability Engineering team and have responsibilities monitoring our systems, responding to alerts, and coordinating initial incident response efforts. This individual will partner with our SRE team to learn and implement top-tier incident management practices while gaining hands-on experience with the latest observability tools and methodologies.
Responsibilities
- Participate in on-call rotations to monitor and respond to technical incidents.
- Monitor health and performance using New Relic, Prometheus/Grafana, Splunk dashboards.
- Create and maintain accurate incident data in Jira and Confluence.
- Support post-incident reviews by gathering relevant data and timeline information.
- Collaborate with SRE team to improve incident management processes.
- Help maintain and update runbooks and documentation.
- Assist in tracking incident metrics and trends.
Qualifications
- 2+ years of experience in technical support engineering, operations, NOC or similar role
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Experience with or willingness to learn new monitoring tools
- Familiar with ticketing systems, such as Jira, and documentation platforms like Confluence
- Experience with DevOps practices is a plus
Benefits
The base salary range for this role is $100,000 to $130,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Top Skills
What We Do
ICONIQ Capital is a privately held investment firm serving some of the world’s most influential families and organizations. ICONIQ provides financial advisory and family office services, and manages direct investments where technology and traditional asset classes intersect, with a focus on technology growth equity, buyout, and real estate.
