Sr Technical Program Manager (SME)

We are seeking a highly motivated and experienced Senior Technical Program Manager to lead and evolve our Subject Matter Expert (SME) programs within the Technical Solutions (TS) organization. Datadog’s TS org is composed of 1000+ customer-facing technical experts around the world from Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects who work with prospects and customers across their journey with Datadog to deliver outstanding customer experiences and drive growth through rapid product adoption.

As a TPM on our Technical Solutions Operations (TS Ops) team, you will serve as a multiplier for the TS Org by strengthening technical specialization to drive meaningful business impact. You will play a pivotal role in ensuring SMEs are effectively leveraged to enhance customer engagement, provide actionable product feedback, and align technical expertise with Datadog’s solutions. By partnering closely with cross-functional teams—Engineering, Product Managers, TS, and Enablement teams, across Datadog’s growing product suite—you will implement structured processes, incentives, and tooling, improve knowledge-sharing, and track impact through data-driven insights. Additionally, you will stay attuned to business priorities, product investments, and emerging needs, ensuring SME efforts evolve in lockstep with Datadog’s growth.

At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.

What You’ll Do:

• Program Ownership: Define and execute a roadmap for our TS SME programs, aligning with overarching business priorities to ensure SMEs drive measurable impact in customer success, business outcomes, product feedback, and enablement.
• Cross-Functional Collaboration: Partner closely with Product, Engineering, and Technical Solutions leadership to embed SME processes in existing workflows and coordinate resources for effective program delivery.
• Performance & KPIs: Establish and track key performance indicators (KPIs) that quantify the effectiveness of SME efforts, leveraging data analytics to continuously refine priorities and demonstrate ROI.
• Operational Excellence: Oversee the end-to-end program lifecycle—including requirement gathering, change management, training, and adoption—to deliver on scope, schedule, and budget.
• Stakeholder Communication: Provide regular updates on progress, risks, and results to senior leaders; proactively identify and remove blockers to maintain momentum.
• Enablement & Best Practices: Develop processes, incentives, and tooling that make SME participation easy and rewarding—creating repeatable, scalable frameworks for shared expertise across the organization.
• Thought Leadership: Contribute to and help scale our established PMO—introducing best practices, methodologies, and frameworks that elevate the program management function company-wide.

Who You Are:

• Customer & Business Mindset: You continually focus on how SMEs can accelerate customer outcomes and drive business impact.
• Data-Driven: You excel at turning insights into action, using quantitative and qualitative data to guide decisions, measure effectiveness, and iterate.
• Clear Communicator: You convey complex ideas in a concise way, adapting your message for diverse audiences—technical specialists, product leads, senior executives, and beyond.
• Collaborative & Influential: You build strong partnerships across organizational lines and are skilled at influencing without direct authority to align teams on shared goals.
• Growth-Oriented: You thrive in a dynamic environment, continuously seeking ways to improve processes and learn new technologies.
• Proven Technical Program Management Experience: You have 5+ years of relevant experience leading complex cross-functional programs in a SaaS or similarly technical space, particularly with exposure to SME or specialized enablement programs.

Your Qualifications:

• Technical Background: Bachelor’s degree or equivalent in Computer Science, Engineering, or related field—or commensurate industry experience.
• Complex Program Delivery: Demonstrated success in managing multiple high-impact initiatives involving diverse technical stakeholders and deliverables.
• Metrics & Analytics: Strong capability in defining metrics, analyzing data, and delivering insights that drive both tactical and strategic decision-making.
• Excellent Execution Skills: Skilled in project scoping, risk management, timeline creation, and resource allocation across multiple efforts simultaneously.
• SME Program Expertise: Direct experience standing up or expanding SME programs (or equivalent specialized enablement programs) in a customer-facing technical organization.
• Influence at Scale: Track record of collaborating with senior-level stakeholders to unify teams and drive positive results in a high-growth global environment.

Benefits and Growth: 

• Generous and competitive global and US benfits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.