Senior Director of Information Technology

HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms. 

Our hacker roots still permeate everything we do. You will be a part of the HUMAN front line in our commitment to protecting companies (and in turn, their customers) from both revenue and reputation risk caused by digital attacks. However, HUMAN is not the center of this story. Humans like yourself are. We firmly believe in putting people first. This approach spans our extensive total rewards package, inclusive of competitive compensation, benefits, stipends - as well as our day-to-day culture - to ensure every human is empowered to do the best work of their life. We want to hear about the marathon you’re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many).

 Even if you’re not a conventional “hacker” we can assure you that you are a hacker in your own right. We want to work with people like you who break down problems to build up better solutions. That’s what makes us HUMAN. You’ll be joining us at an exciting moment in the HUMAN story: we joined forces with PerimeterX in a market-changing merger, as well as recently acquired clean.io to enhance the Human Defense Platform. Together under the HUMAN brand, we will disrupt the economics of cybercrime. We hope you can join us in that mission.

We're looking for a tech-savvy, innovative and people-forward Head of IT to lead our company's technological initiatives and ensure our technology is aligned with our mission to protect the world from bots. As the Head of IT, you'll be responsible for driving the development and implementation of technology strategies that align with the company's overall objectives. 

In this role, you will be working with a team of talented engineers, and you must be familiar with common SAAS apps such as Google Workspace, Okta, Slack, etc. You should be comfortable with both the technical and business aspects of information technology and have a strong track record of delivering results. At Human we lead with empathy and want this to be a fun place to work. 

Your mission is to develop and maintain a world-class IT infrastructure that is secure, scalable, and able to adapt to changing threats. You'll be responsible for ensuring that our company's technology is always at the cutting edge of the industry, and you'll be expected to stay up to date with the latest advancements in cyber security. 

If you're a creative problem-solver with a passion for technology and an unyielding commitment to protecting the world from bots, then we want to hear from you. Apply now to join our team and help us make the world a safer place!

What you'll do:

• Collaborate with departmental leaders to define the IT objectives that support the overall business strategy.
• Lead, mentor, and manage a global team of IT professionals. Foster a collaborative team environment, encouraging continuous improvement and professional development.
• Provide hands-on technical leadership when necessary, addressing critical issues and guiding the implementation of new systems.
• Oversee the planning, execution, and delivery of IT projects, ensuring they are completed on time, within budget and meet functional objectives.
• Work with stakeholders to identify technology needs and provide solutions to support the company's goals and objectives. 
• Ensure that the company's technology and data security practices meet industry standards and regulatory requirements. 
• Manage the company's technology and services budget and ensure that technology investments align with the company's goals and objectives ensuring cost-effective use of resources.
• Stay up-to-date with emerging technologies and trends in the SAAS industry and evaluate their potential impact on the company. 
• Develop and enforce IT policies, procedures, and standards to ensure compliance and operational efficiency. 
• Work with security to ensure a secure IT infrastructure 
• Day to day IT work with the team - this is a hands-on role 

Who you are:

• Leadership with empathy, someone who can balance business needs while fostering a fun and engaging work environment. 
• Experience leading a SaaS company's IT department 
• Deep expertise with identity management in a purely cloud based IT environment. 
• You have a track record of stepping up and leading successful complex IT projects, including rolling out new IT platforms 
• Prior experience working in organizations with global compliance requirements (ISO and SOC). 
• Excellent leadership, management, and organizational skills. 
• Strong problem-solving and critical thinking skills. 
• Excellent communication and interpersonal skills, with the ability to work effectively in a global organization and with all levels of the organization. 
• Ability to work well under pressure and manage multiple priorities. 
• Ability to think strategically and provide solutions that align with the company's goals and objectives.
• Prior experience or certifications with ITIL or PMP are a plus

The base pay range for this position is $200,000- $240,000 which can include additional on-target bonus and/or incentives. The base pay offered may vary depending on location, job related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

HUMAN prides itself on being an equal opportunity workplace. We firmly believe in putting people first regardless of who you are, where you come from, how you identify, or who your favorite robot is (we have many). We are on a mission to protect the integrity of the internet for everyone, so we welcome all individuals to come to share their unique experiences and perspectives as we fight against cybercrime together!

With Humans located in all parts of the world, we’ve fully embraced our diversity of thought and are always looking for innovative ways to connect with one another - even in virtual reality! Although New York City is our HQ, we have teams in Tel Aviv, Israel; London, UK; Victoria, Canada; San Mateo, CA; Miami, FL; and Virginia.

We trust our Humans in choosing where they work and how they work. The total rewards package we provide reflects our commitment to our Humans’ personal career development, which includes annual stipends for wellbeing and learning & development, and a one time home office setup stipend. We also offer weekly lunches, dedicated time off, no-meeting Fridays (for our U.S. and Intl. based HUMANs), HUMAN days, and so much more.

We’re constantly trying to anticipate the needs of our Humans to ensure each one of us is equally prepared to do some of the best work of our life. Taking care of one another is part of the HUMAN experience and how we build true HUMAN connections.

If you are an individual with a disability or special need that requires accommodation, please contact us directly.