Sr. Analyst, CRM Product Manager, Salesforce

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve. 

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Sr. Analyst, CRM Product Manager, Salesforce to direct requirements gathering, backlog/request management, and training support of teams that utilize system features including those on Sales Cloud, Marketing Cloud, Experience Cloud, Service Cloud and integrated applications.

The Sr. Analyst, CRM Product Manager will define and document internal and external user needs, data requirements and definitions, help guide development activities using an agile methodology and guide the development of solutions to prioritized user stories. They will act as the liaison for users to communicate and validate business priorities and system design for the Salesforce platform, while providing training, testing and deployment support for front line users. As a Product Manager, this role will actively coordinate with key business stakeholders, department leaders and enterprise project managers to establish and maintain the delivery roadmap for features to be built and deployed on the Salesforce Platform within their area of product ownership.

This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to the Global Director, Salesforce and is only available for candidates with the right to work in the US.

Responsibilities:

Strategy & Knowledge Development & Implementation

• Confirm and capture Organizational, department and key business strategies to ensure aligned product development initiatives.

• Training and awareness efforts to align system/product users to beneficial use cases in currently in place or for potential addition to roadmap.

• Coordinate with Delivery Manager on regular communication of intake, development and deployment activities.

Networking & Partnership

• Establish and maintain strong working relationships with Business stakeholders as well as GTS and broader organizational SMEs.

• Collaborate closely with Salesforce Delivery Manager to ensure effective delivery of system features, enhancements and project deliverables.

• Partner with other Platform experts (Product Owners, Sr. Analysts, Regional Analysts, Solution/Technical Architects, etc.) to stay aware of Platform initiatives, new platform features and enhancement opportunities.

Communication

• Coordinate as Responsible party with Delivery Manager on all deliverables, to ensure stakeholder awareness of all deployed features.

• Collaborate closely with project managers on inclusion, development and delivery of all requested work items and alignment to product roadmap.

• Maintain regular points of connection with key business stakeholders to provide overall progress updates on current and future (roadmap) efforts, prioritization, capacity constraints, timelines and budget alignment.

• Act as primary point of contact for development team analysts to ensure alignment of Agile stories being built to business needs.

Training and Development

• Ensure training planning for all delivered features in close collaboration with business and technical teams.

• Identification of training needs to drive adoption of delivered features.

• Act as coach/mentor to Analyst team.

Documentation, Reporting & Data Management

• Gather user input in collaboration with key business stakeholders, compile and analyze data to determine high value, high priority needs and features.

• Present user, industry and organizational data in a clear way to guide recommendations to business and technology leadership to support roadmap.

• Act as point of contact for aligning QA/UAT resources for development and data validation testing, collaborating with business groups as needed.

• Work closely with business and GTS data teams to ensure the features and capabilities deployed meet ongoing reporting requirements.

General Tasks

• Participate in IJM’s community of spiritual formation.

Qualifications:

Education & Experience

• Bachelor’s degree or any equivalent combination of education, experience and certification.

• 7-10 years of professional work experience.

• 5+ years of work experience in SDLC, preferably using Agile methodology.

• Experience with Salesforce Platform development, Salesforce Admin or higher certification preferred.

• 3+ years in a product management role, guiding strategy and execution of product development.

Technical Competencies

• Outstanding communication, facilitation and coaching skills leveraged within the Agile/Scrum framework.

• Knowledge of an agile framework or method (i.e. Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices.

• Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques.

• Planning and problem solving with business stakeholders and delivery teams.

• Familiarity with Salesforce Platform Capabilities and industry use cases, especially CRM/Revenue and related marketing automation functions.

• Familiarity with basic integration methods including APIs and Salesforce AppExchange plug-ins.

• Awareness of Data normalization, governance and stewardship methods.

• Experience using various business analysis tools and methods to capture and quantify business needs including creating business cases with effort and budget estimates.

Non-Technical Competencies

• Proven ability to facilitate negotiations between business stakeholders as part of development prioritization, driving consensus and advocacy.

• Ability to work in a rapidly evolving environment with poise utilizing strong communication and time management skills.

• Self-driven with the ability to identify what needs to be done to drive success for our business partners and engage appropriately.

Critical Qualities:

• Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;

• Self-starter with strong initiative; 

• Disciplined with priorities;

• Strong interpersonal skills and self-awareness;

• Exceptional verbal and written communication;

• Flexible, collaborative and eager to support others;

• Effective team player who fosters collaborative environment; and

• Adept at creative problem solving.

Application Process:

Upload Resume, Cover Letter & Statement of Faith* in one PDF document.

*What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.

What does IJM have to offer?

• Comprehensive Medical/Dental/Vision benefits

• Monthly commuter and parking benefits in the DC metro area

• Retirement benefit options

• Paid leave starting at 23 days

• 12 holidays (plus early release the day prior)

• Daily, quarterly, and annual community spiritual formation

• Robust staff care resources

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.

At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.

IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.

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