Solutions Engineer
BetterCloud is looking for a Solutions Engineer, to collaborate closely with the Sales and Customer Success organizations as well as partners throughout the world. This person will assist in architecting a solution to meet the customer's application, spend, management, security, and technical needs for their critical SaaS applications. As we continue to grow, we strive to stay ahead of the learning curve in all areas of cloud technology, and work to educate both our internal teams as well as our customer’s teams on best practices around deploying our solutions within their environment.
Requirements
- 2+ years of experience in a customer facing Solutions Engineering capacity.
- Strong familiarity with SaaS applications such as G Suite, Okta, Microsoft 365, Box, and Dropbox, preferably on an administrative level, as well as REST APIs.
- Ability to think critically and logically under pressure and to quickly communicate complex ideas around a technical topic.
- Have the ability to quickly learn new technical concepts and be self-directed in your learning.
- A positive attitude towards change and ability to adapt.
- Ability to handle customer situations with empathy and ownership
Responsibilities
- Serve as trusted advisor to our prospects and customers throughout the sales process and entirety of the customer lifecycle.
- Understand customer requirements and communicate the business value of solving technology problems using BetterCloud.
- Facilitate solutions discovery, solutions overview, technical deep-dives, and solutions validation sessions with customers.
- Prepare demos and Proof of Concepts (POCs) to demonstrate various use cases for BetterCloud’s Platform.
- Execute the delivery of POCs for customers that have more complex use cases, to illustrate product capabilities and how they align specifically with customer objectives
- Build relationships with customers by serving as the technical liaison for both sales and success teams.
- Participate in responding to RFIs / RFPs that highlight BetterCloud can meet and exceed customer requirements.
- Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales.
Benefits:
- Competitive salary
- Full benefits package
- Career growth with an industry innovator
- Certification in relevant SaaS application (G-Suite, Office 365, Okta, Box, etc)
Salary:
Salary Range: $115k-$135k
This salary range represents BetterCloud’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and BetterCloud may ultimately pay more or less than the posted range. The final salary for this position will be determined in BetterCloud’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of BetterCloud’s business and other operational considerations.
What We Do
BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero touch workflows, thousands of forward-thinking organizations like HelloFresh, Oscar Health and Square now rely on BetterCloud to automate processes and policies across their cloud application portfolio.
With 10+ years experience pioneering the SaaS Operations movement, BetterCloud now serves the world’s largest community of SaaSOps experts. As host of Altitude, the industry’s leading SaaSOps event and publisher of The State of SaaSOps Report, the category’s definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations Management.
Headquartered in New York City, with a product and engineering office in Atlanta, GA, as well as innovation hubs & remote talent across the U.S. BetterCloud is backed, among others, by some of the best technology investors Vista Equity Partners, Warburg Pincus, Bain Capital, and Accel.
Why Work With Us
At BetterCloud, each team member is instrumental in building products that will profoundly impact how the modern workplace operates. The team has the ownership to tackle big problems, innovate and take risks while working with great people and cool technology. This is more than a job – this is a place to really grow personally and professionally!
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