Solution Architect

HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms. 

Our hacker roots still permeate everything we do. You will be a part of the HUMAN front line in our commitment to protecting companies (and in turn, their customers) from both revenue and reputation risk caused by digital attacks. However, HUMAN is not the center of this story. Humans like yourself are. We firmly believe in putting people first. This approach spans our extensive total rewards package, inclusive of competitive compensation, benefits, stipends - as well as our day-to-day culture - to ensure every human is empowered to do the best work of their life. We want to hear about the marathon you’re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many).

 Even if you’re not a conventional “hacker” we can assure you that you are a hacker in your own right. We want to work with people like you who break down problems to build up better solutions. That’s what makes us HUMAN. You’ll be joining us at an exciting moment in the HUMAN story: we joined forces with PerimeterX in a market-changing merger, as well as recently acquired clean.io to enhance the Human Defense Platform. Together under the HUMAN brand, we will disrupt the economics of cybercrime. We hope you can join us in that mission.

If you’re looking for a role where you can make the internet a safer place for future generations

while helping us achieve exponential growth - then this role is for you.

Help us keep Music, Advertising, Marketing, Applications, Connected TV, Social Media, E-

Commerce, Banking, Healthcare Human!

What You’ll Do

• Assist new and existing customers in utilizing the company platform by providing advanced configuration guidance and top-tier issue resolution.
• Work closely with customers as the primary point of contact for technical support requests and issue resolution.
• Provide feedback to the Product Management and Engineering Teams on customer feature requests and product enhancements.
• Collaborate with Product Management and Engineering Teams to improve documentation, ease of use, and automation.
• Fully understand the detection and mitigation of security threats and related automated attack and fraud models with regards to how the integration would be optimized to support this.
• Become a subject matter expert on our products and technologies, and maintain expertise through ongoing education and professional networking.

Who You Are

• Solid understanding of Bots, Automated Attacks, Application Security, OWASP Top 10, Internet Telecommunication, and the Cybersecurity Industry. Ability to align customers’ business needs with technical solutions.
• 5-9 years of experience as a Security Architect, Infrastructure Architect, Systems Engineer, or Solutions Architect.
• 3+ years of full-stack experience with exposure to NGINX, Apache, Node, PHP, .NET.
• Experience with CDN technologies, DNS, WAF, APIs, and load balancing services.
• Proven track record of working with enterprise customers.
• Effective communication skills with both technical and non-technical audiences.
• Ability to prioritize and complete tasks independently.
• Ownership mindset for delivering appropriate technical solutions.
• Calm demeanor to prevent escalations and resolve customer issues.
• Analytical and methodical problem-solving skills.
• Exceptional organizational skills and ability to manage multiple priorities.
• Familiarity with Windows, Linux/UNIX, and Virtualization Environments.
• Proficiency in Programming and Scripting languages such as HTML, JavaScript, Java, C#, Python, Shell, PHP, Node.js.
• Superior written and verbal communication skills for effective interaction with new customers.

The base pay range for this position is $135,000- $165,000 which can include additional on-target bonus and/or incentives. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

HUMAN prides itself on being an equal opportunity workplace. We firmly believe in putting people first regardless of who you are, where you come from, how you identify, or who your favorite robot is (we have many). We are on a mission to protect the integrity of the internet for everyone, so we welcome all individuals to come to share their unique experiences and perspectives as we fight against cybercrime together!

With Humans located in all parts of the world, we’ve fully embraced our diversity of thought and are always looking for innovative ways to connect with one another - even in virtual reality! Although New York City is our HQ, we have teams in Tel Aviv, Israel; London, UK; Victoria, Canada; San Mateo, CA; Miami, FL; and Virginia.

We trust our Humans in choosing where they work and how they work. The total rewards package we provide reflects our commitment to our Humans’ personal career development, which includes annual stipends for wellbeing and learning & development, and a one time home office setup stipend. We also offer weekly lunches, dedicated time off, no-meeting Fridays (for our U.S. and Intl. based HUMANs), HUMAN days, and so much more.

We’re constantly trying to anticipate the needs of our Humans to ensure each one of us is equally prepared to do some of the best work of our life. Taking care of one another is part of the HUMAN experience and how we build true HUMAN connections.

If you are an individual with a disability or special need that requires accommodation, please contact us directly.