Site Reliability Engineer - Assistant Vice President

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $214 billion in global client assets invested in 1,731 funds, as of December 2024.

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a four-time winner of MMI/Barron’s Solutions Provider award (See link below). 

About the Role

At iCapital the Site Reliability Engineering team is fundamental to ensure our platform delivers consistent, reliable service to our client base. This role will work at the intersection of software engineering and operations, applying engineering principles to infrastructure challenges. This individual will design and implement scalable systems, create observability solutions that offer actionable insights, and develop automation to improve our platform's reliability. iCapital seeks a Site Reliability Engineer who thinks systematically about reliability, can translate business requirements into technical implementations, and thrives on making complex systems more robust.

Responsibilities

• Design, implement, and maintain service level objectives (SLOs) that align with business goals and customer expectations.
• Develop observability strategies, focusing on meaningful metrics that drive actionable insights.
• Architect and implement scalable infrastructure solutions using cloud-native technologies and infrastructure as code.
• Drive automation initiatives to eliminate toil and improve system reliability.
• Champion reliability best practices across development teams through consultation and tooling.
• Design and operation of a Kubernetes environment for container management and orchestration. 
• Lead incident response, conduct thorough postmortems, and drive systematic improvements.
• Participate in on-call rotations with a focus on continuous service improvement.

Qualifications

• 5+ years of SRE experience or related experience with 3+ years in AWS
• Strong experience with container orchestration platforms like Kubernetes and related ecosystem tools
• Working knowledge of databases such as MongoDB, Postgres, DynamoDB 
• Strong foundation in reliability engineering principles and distributed systems behavior
• Experience defining and implementing SLOs/SLIs and using them to drive system improvements
• Demonstrated ability to design and implement observability solutions that provide actionable insights while minimizing alert fatigue
• Coding abilities in at least one IaC language, with Terraform strongly preferred and one programming language such as Python, Ruby or Java with a focus on maintainable, tested code
• Understand modern observability practices and experience implementing and maintaining monitoring solutions such as Prometheus/Grafana, Splunk, NewRelic, CloudWatch, and ELK in the cloud
• Strong incident response skills with experience leading incident retrospectives and driving improvements
• Excellent problem-solving abilities and experience debugging distributed systems
• Track record of successfully automating operations and reducing toil
• Strong communication skills with ability to explain complex technical concepts to diverse audiences

Benefits

The base salary range for this role is $120,000 to $160,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.