Senior UX Researcher, Labs

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

About the role

Hinge is hiring a Sr. UX Researcher to be part of our Hinge Labs team, dedicated to leading insights for our marketing initiatives. In this role, you'll support Hinge's marketing and communications efforts, uncovering and socializing key insights used to create global consumer reports and test in-app messaging. You'll work across marketing and product teams, helping to ensure that our initiatives are both data-driven and highly effective. Working here, your research will have meaningful impacts for daters across the globe.

Responsibilities

• Insights Storytelling: Lead insight collection and analysis for all external facing data-driven reports.
• Segmentation & Messaging: Lead quantitative and qualitative research supporting product marketing on in-app messaging and positioning within the product experience, across different audiences.
• Localized Learnings: Develop tailored insights for communications narratives in different international markets in collaboration with marketing managers.
• Strategic Collaborator: Be a cross-discipline connector providing opportunities across marketing and product for inspiration, efficiencies, and collaboration. 
• Marketing Surveys Support: Conduct surveys across a range of initiatives, from social impact campaigns to providing insights to support marketing campaigns and launches.

Within three months we expect you to:

• Develop a strong understanding of storytelling at Hinge and build processes to support that through collaborating on a data-driven consumer-facing story with marketing partners.
• Build strong and collaborative relationships with key team members, including marketing managers in European markets. 
• Develop a research roadmap around key marketing moments in collaboration with marketing partners. 

About You

• Passion and curiosity about dating culture and our mission of inspiring intimate connections to create a less lonely world. 
• 4+ years in a consuming-facing research role, with a speciality in market research.
• Expert insights storyteller with a proven track record of translating insights for consumer facing stories, including in global markets.
• Creative and inclusive collaborator with experience working with marketing teams, including communications, product marketing managers, and brand strategists.
• Mixed methods research expertise including strong quantitative survey experience and rich qualitative experience in in-depth interviews or ethnographic observations.
• Champions team culture in authentic, courageous, and empathic ways.

As a member of our team, you’ll enjoy:

401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.

Professional Growth: Get a $3,000 annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.

Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)

Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide $10,000 toward fertility preservation. You and your spouse/domestic partner are both eligible.

Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.

ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Vibras, Women/Nonbinary, Parents, and Remote—that hold regular meetings, host events, and provide dedicated support to the organization & its community.

At Hinge, our core values are…

Authenticity: We share, never hide, our words, actions and intentions.

Courage: We embrace lofty goals and tough challenges.

Empathy: We deeply consider the perspective of others.

Diversity inspires innovation

Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact [email protected]. 

Note: We will only respond to inquiries regarding accommodations and if you have any questions about your job application, please reach out to your Talent Acquisition Partner directly.