Senior Specialist, Technical Account Management - Crypto and iGaming

Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

Technical Account Manager, Crypto & iGaming 

As an Enterprise Technical Account Manager (TAM), you will be a trusted advisor and strategic partner to our key clients, ensuring their success and satisfaction with our payment solutions. You will leverage your technical expertise and relationship-building skills to understand their unique business needs, proactively identify opportunities for optimization, and deliver exceptional service. This role is critical to fostering long-term partnerships and driving client growth.
What you’ll be doing:

• Strategic Relationship Management: Cultivate and expand deep, strategic relationships with key enterprise clients, acting as their primary point of contact and trusted advisor for all technical matters.
• Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
• Technical Expertise & Problem Solving: Provide expert-level technical guidance and troubleshooting, resolving complex issues efficiently and minimizing disruption to clients' payment infrastructure. This includes a deep understanding of their integrations and the interplay of our products.
• Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
• Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
• Product & Market Insights: Gather and analyse client feedback, translating it into actionable insights for our product roadmap. Stay abreast of industry trends, emerging technologies, and regulatory changes (e.g., PSD2, SCA) within the payments landscape, sharing relevant information with clients.
• Performance Analysis & Reporting: Monitor key performance indicators (KPIs) to track client success and identify areas for improvement. Provide regular reports and insights to clients and internal stakeholders.

Qualifications

• 2+ years of experience in a technical account management, solutions engineering, or related client-facing role, preferably within the SaaS or FinTech industry.
• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Engineering, Business) or equivalent practical experience.
• Experience with data analysis and the ability to translate data into actionable insights for both clients and internal teams.
• Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)
• Proven ability to build and maintain strong client relationships, with excellent communication, presentation, and interpersonal skills.
• Results-oriented with a focus on exceeding client expectations and driving business growth.

Additional Information

New York City law requires Checkout.com to include in job postings a reasonable estimated salary range for this position. However, exact compensation may vary subject to several factors such as a candidate’s level, relevant experience, qualifications, skills and proficiency for the role. 

The information provided here is applicable to those working in the New York City office. However, this role may also open to applicants from other US locations and will be advised on the relevant pay for that location.

For regular full-time employees in New York City, the estimated base salary for this role is $95,000 to $110,000 per year. Additionally, this role is eligible to earn quarterly incentives.

Our competitive salaries are just one component of Checkout.com’s total compensation package. Additional benefits include: health, vision, dental insurance, 401k, vacation and sick and safe time, learning days and volunteer days.
To view more details of what you can look forward to, visit our careers page: https://www.checkout.com/careers.

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U
• Our Instagram https://www.instagram.com/checkout_com/

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U
• Our Instagram https://www.instagram.com/checkout_com/