Senior Solutions Engineer

About NLX

NLX is a startup building a conversational AI technology platform that we believe will be part of a suite of technologies that will change the way the world does business and represents the crest of another wave of innovation akin to the advent of HTML, Web 2.0, the social web, and mobile computing. We are a remote-first team headquartered in NYC with team members across North America and Europe. We value excellence, authenticity, transparency, attention to detail, and collaboration.

We strive to create a team where people are comfortable iterating, asking for help, showing what they tried when they get stuck, and are able to help build their teammates up. We often get to do things that have never been done before and that means we have to be comfortable in the unfamiliar and are able to avoid getting stuck in the details or being too proud to ask for feedback before our code is perfect. We value transparency, communication, and community. We reward cooperation over competition.

The Senior Solutions Engineer will serve as the technical expert on the NLX platform, assisting customers with integrations, configuration, and deployment of AWS services like Lex, Polly, and Amazon Connect. Build, train, and optimize conversational experiences while supporting API integrations and technical solutions. They will provide strategic guidance to clients, ensuring adoption, education, and satisfaction. They will also collaborate with our engineering teams to refine the NLX platform, including coding, testing, and architecture improvements as needed.

Company Values

• Elevate the Customer. We are customer centric in the way we conduct our business and the way we build our product. Our goal is to elevate the customer experience of our customers as well as theirs. We should be obsessed with what the customer needs so that we can quickly build for them.
• Choose simplicity. Things tend to get over-complicated. Take the time to step back and see the simpler solution.
• Be Brave. If a decision needs to be made, make it. Ask questions, make mistakes, try something different. If you are curious about something, take the time to dig into it. If you have something you want to say, say it.
• Keep it Open. Transparency is key and open communication is a great way to be transparent.
• Build an Inclusive Space. We can do more when we do it together. Make each other feel welcome. Make yourself approachable. We expect diverse experiences and value individual input. We give each other the space to be included.

Key Responsibilities:

• Work with Customers during the solution and post-contract signing to help with technical integrations such as APIs, the configuration of AWS and other conversational services, and the configuration of the NLX platform.
• Be the technical expert of the NLX system and have a strong understanding of how NLX works with NLU and NLP engines.
• Be the technical expert on how NLX utilizes AWS services like Lex, Polly, and Amazon Connect. Be able to learn and become incredibly knowledgeable with other services like Alexa, Google Assistant, DialogFlow, and others as needed.
• Build conversations within the NLX platform. You'll be asked to build, train, and help customers with our technology.
• Develop integrations, review customers API documentation, and help with technical integrations when needed.
• Provide business and technical value to the client through education, engagement, adoption of additional use cases while keeping them updated on new features of our platform.
• Be able to drive engineering requirements, even be able to architect, code, design, test, and update the NLX code base with changes needed to deliver on our product and customer expectations. 
• Ensure the overall satisfaction of the client.

Required Qualifications:

• Bachelor's degree preferred in Engineering/Computer Science, or equivalent experience. Master's preferred.
• Experience 4+ years working with customers in a technical role, either as a Sales Engineer, Technical Consultant, IT Technical resources within a large enterprise
• At minimum 5-8+ years working as a software engineer. Understanding of application, server, and network security
• 3+ years using AWS services such as CloudFormation, ECS, API Gateway, Lambda, and DynamoDB.
• Programming Languages: JavaScript (Node.js), Python, and Bash
• Experience with writing integrations services, and understand how to connect and program against APIs
• Understanding of Conversational AI
• AWS Certified Solutions Architect - Associate or higher
• Development experience with horizontally scaling systems design
• Strong communication skills, fluent in (written and spoken) English
• Works well independently and in collaboration, especially for this asynchronous remote team. 
• Outstanding interpersonal skills. The ability to create and maintain a strong relationship based on honesty, openness, and success. Strong communication skills, fluent in , written and spoken in English.
• Demonstrate the ability to effectively and clearly communicate concepts, ideas, and knowledge to customers and teammates.
• You are a team player with a friendly, positive attitude. You are comfortable wearing multiple hats and have genuine willingness to help out where help is needed.
• Customer-focused and Enthusiastic in attitude. Help the Customer be successful by maintaining a never-give-up attitude.
• Works well independently and in collaboration, asks for help when needed, and is brave in making decisions—strong attention to detail.
• Be Adaptive. Drive a project and pivot based on the clients' needs, remove obstacles, and find creative ways to be successful.
• Project Manager. Keep the client on track, understand decisions, and continue to drive them and us toward their success.
• Technical Expert. You need to be able to dive into the technology, understanding and can program, have a strong understanding experience with enterprise IT systems and integration

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.