At January, we're transforming the lives of consumers by bringing humanity to consumer finance. Our data-driven products help financial institutions streamline their collections, offering borrowers straightforward and compassionate solutions to regain financial stability and control over their lives. We're not just expanding access to credit – we're restoring dignity and giving millions of people the chance to achieve financial freedom.
About the Role
The Borrower Support team's mission is to ensure our borrowers receive immediate, personalized responses to all their support needs. We do this by applying technology to provide support for and improve the effectiveness of January's contact center, mainly by providing efficient tools and processes for our contact center agents to understand and address borrowers' needs.
What You’ll Work On
Senior Software Engineers at January are not just responsible for writing code; they own product and team outcomes, advocate for borrowers and agents, and help other engineers grow.
Here are some ways you’ll make an impact:
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Provide technical leadership by implementing sophisticated software solutions, setting standards for code quality, and promoting best practices to maintain high standards.
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Provide coaching and mentorship to other engineers, fostering a culture of learning and growth within the team. Facilitate knowledge-sharing sessions and model a collaborative team environment.
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Engage in architectural discussions, guide technical decisions that enable product differentiation, and provide insights that influence the direction of our projects and technology choices.
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Enhance our call center agent experience by redesigning and consolidating agent tooling.
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Implement AI solutions to improve agent efficiency and solve borrowers’ support needs through the most effective channel.
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Contribute to technical excellence by improving performance, scalability, and reliability of our systems.
What You Bring to the Table
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Expertise in React, Python, and Postgres, with experience in applying AI to improve products being a plus
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5+ years of experience delivering high quality software with the ability to design systems and features focused on scalability, maintainability, and performance.
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A passion for building systems that solve real-world problems and make an impact.
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Enjoy collaborating with cross-functional teams and working in a fast-paced, dynamic environment.
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Experience in Agile development methodologies, delivering projects in a collaborative, iterative manner.
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Proven ability to analyze existing systems and processes to find areas for enhancement.
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Experience in cloud platforms and building reliable, production-grade systems.
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A drive to continuously learn, grow, and contribute to the success of your team and the company.
We encourage you to apply for this role even if your experience isn’t an exact match. We value professional development and on-the-job learning!
We are currently hiring for this position in our New York office.
As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.
Top Skills
What the Team is Saying
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What We Do
At January, we bring humanity to consumer finance. Using data intelligence, we create trust and deliver better outcomes for consumers and creditors alike. Our mission is simple: expand access to credit while empowering consumers to achieve lasting stability and control of their financial lives.
We began by building the foundation for creditors to engage with and support their borrowers at scale across the entire debt lifecycle. We’ve mastered outsourced collections by combining best-in-class performance with differentiated consumer satisfaction and superior compliance.
And we’re just getting started. Together, we’re creating a financial system where trust and opportunity spark lasting change in people’s lives.
Why Work With Us
We're driven to push boundaries and thrive in a culture of collaboration, rapid growth, and continuous learning, January offers the chance to do your best work.
We thrive on:
Writing to clarify thinking, scale collaboration, and drive intentionality.
Prioritizing impact over routine.
Embracing growth, feedback, and new challenges with humility.
Gallery
January Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Headquartered in New York City with an office in San Francisco, we believe that in-person collaboration promotes creativity, camaraderie, and trust amongst our team. Because of this, we operate on a hybrid model, where our team comes in 2-3x a week.
