About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
Advanced Support Engineer - USA
What You'll Do
As a Senior Software Engineer, you will be responsible for developing sophisticated systems and software based on the customer’s business goals, needs and general business environment. You will work with product management, other engineering teams, customer success and support on developing cutting edge new product features and enhancements across various areas of Boomi offerings.
This role is within the Advanced Support Engineering team which is uniquely positioned with responsibilities in both customer support as well as in software development. The team is responsible for Tier 3 customer support cases. As part of this role, you will investigate the most challenging customer issues, perform deep investigation into the product code base to identify root cause and assist with resolution of issues.
The Advanced Support Engineering team develops software changes across all Boomi products with a focus on improving the supportability of the products. You will also develop tools for direct delivery to customers in order to assist with their usage of the products.
The Advanced Support Engineer must demonstrate skills and interest in both software development as well as customer issue resolution.
What You'll Do:
- Be a key part of the full product development lifecycle of software applications offered by Boomi
- Investigate and resolve complex customer issues; maintain high customer satisfaction
- Work independently with a moderate level of guidance from engineering management
- Work comfortably within a high pressure environment
- Design, implement and unit test changes to Boomi products including enhancements, defect fixes and/or configuration adjustments
- Recommend best practices and techniques to customers
- Research, validate and recommend key solutions
- Mentor other Boomi engineers, including design collaboration and code reviews
- Be an active member of an Agile team, collaboratively realizing features through continuous development, test and delivery
The Experience You Bring:
- Bachelor’s or Master’s degree in Engineering or Computer Science
- 7+ years of commercial experience in software development using the Java programming language including the use of some IDE with a solid understanding of object oriented design concepts for delivering and maintaining a software product
- Experience in designing and implementing highly scalable, high throughput web applications and backend systems
- Technical understanding of SQL, Hibernate, XML and JSON
- Knowledge of SOA concepts
- Technical understanding of Web Services technologies including REST, SOAP and WSDL is required
- Exposure to mature development processes including use of source code control systems like Git
- Demonstrated comfort with videoconferencing systems such as Zoom and Microsoft Teams
- Strong reading, writing and oral communication skills
Bonus Points If You Have:
- Knowledge of front end technologies, especially Javascript; GWT is a plus
- Knowledge of Agile development methodology
- Knowledge of Linux/Unix environments
- Work experience within an enterprise software or web company is important
Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!
Boomi is committed to fair and equitable compensation practices. The base compensation for this position in the US ranges between $111,933 - $139,917 USD annually + applicable bonus. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. Click here for an overview of our benefits at Boomi!
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [email protected]. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
Top Skills
What We Do
In a time when connection matters more than ever before, Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning integration platform helps businesses innovate for the future and carry out critical missions that can ultimately change lives, helping us earn recognition as one of Inc 5000’s fastest-growing private companies in the U.S. Boomi boasts an award-winning product and work culture, including Inc. Magazine’s Best Workplaces, as well as two international Stevie® Awards for Company of the Year and Product Innovation. With both our CEO and CFO based in greater Boston, Boomi recently garnered recognition from Comparably for Best Company for Career Growth and Best CEOs for Diversity.
A category-leading, global SaaS (Software as a Service) company, Boomi pioneered iPaaS (Integration Platform as a Service) and recently set a record for the largest customer base in the industry today, including several Fortune 500 companies and notable brands globally, such as Moderna, Novartis, LinkedIn, Cisco, AT&T, and Australian Red Cross.
Boomi’s cloud-native, low-code platform helps organizations across multiple industries intelligently connect data and applications, streamline workflows and deliver more integrated customer experiences. From Moderna creating its vaccine faster to Union Bank & Trust quickly supporting PPP loans to UMass and Cornell University accelerating transformation into cloud-first connected campuses, Boomi's iPaaS was the foundation enabling these organizations to modernize their IT system and accelerate digital transformation.
Positioned as a Leader in the Gartner® Magic Quadrant™ for Enterprise Integration Platform as a Service (EiPaaS) for eight consecutive years, Boomi consistently garners numerous awards, including the Gold Globee® Award in the Platform as a Service (PaaS) category. We boast a worldwide network of approximately 800 partners, including Accenture, Deloitte, SAP and Snowflake; and partner with the largest hyperscaler cloud service providers, including Amazon Web Services, Google and Microsoft, among others.
Why Work With Us
Boomi boasts an award-winning work culture built on five core values: Play for Each Other, Go Beyond, Create Awesome Things, Build Trust and Own It. As we grow rapidly, invest in talent, and cultivate careers, much opportunity exists for professional growth and participation in our vibrant employee resource groups
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