Senior Reseller Partner Success Manager

About Us
We are the leading player in the SaaS analytics and workflow space for dental practices, launched in 2015 to help dentists manage and grow their practices. Our best-in-class tech makes it more fulfilling to be a dental professional and easier to be a patient. Nearly 9,000 dental practices utilize our platform to practice smarter, generating an average top-line production increase of 50% in the first 12 months. Whether a practice wants a comprehensive 2-year growth plan or simply a more effective Morning Huddle, we take the busy work out of growth. Our platform helps practices find patients, schedule them, follow up, collect payments, file their forms, design their treatment plans, and so much more.  If the profile below sounds like you - let’s talk! 

Position Overview
We’re looking for a strategic, customer-obsessed Partner Customer Success Manager (PCSM) to join our growing Customer Success team. You’ll manage a book of ~30–40 consulting and marketing partners who license our software to coach their dental clients to success. These are high-value partners who expect outcomes, insights, and a trusted advisor. You’ll work directly with partner executives, coaches, and consultants to drive software adoption and long-term value. And when a partner’s engagement ends, you’ll work cross-functionally to convert those dental clients into long-term direct customers. 

This is a unique role that blends customer success, light sales enablement, and program management. 

Outcomes You’ll Own 

• Ensure the delivery of our Reseller Tiered benefits program to our reseller partners (this includes our Bronze partners). 

• Manage a direct portfolio of ~30–40 consulting partners at our Platinum, Gold, Silver+ tiers. 

• Build strong relationships with executive, operational, and coaching-level stakeholders at each partner. 

• Own product adoption metrics and train partners on how to drive usage within their client base. 

• Run regular cadence calls and quarterly business reviews (QBRs) with strategic partners. 

• Lead retention strategy for your book of business, aiming for 80%+ gross revenue retention. 

• Collaborate with Sales to side-grade clients whose consulting engagement has ended into direct software customers. 

• Manage and scale our Customer Connect program—connecting partners to struggling SMB clients and ensuring we deliver leads to our Partner customers. 

• Deliver and coordinate partner benefits, including co-branded webinars, podcast participation, and other marketing initiatives. 

• Identify product expansion opportunities and pass qualified referrals to our sales team. 

• Ensure our Bronze partners (an additional 60 partners) are getting the digital touch services and communications pro 

What you’ll need to get the job done: 

• 4+ years of experience in Customer Success, Partner Success, Account Management, or a similar client-facing SaaS role. 

• Experience working with partners, resellers, or consulting firms is a major plus. 

• You are data-driven, proactive, and love solving real business problems. 

• You’re comfortable presenting to executives and managing complex relationships. 

• Strong organizational skills—you’re able to balance portfolio management and program delivery. 

• You thrive in fast-paced, collaborative environments. 

• Education: Bachelor's degree or equivalent experience 

What You'll Love About Us 

• Flexible Time Off + 10 paid holidays  

• Competitive Medical, Dental & vision offerings, including free medical premiums for employees, with buy up plan options, AND we match your HSA contributions.  

• Company sponsored Life, Disability & AD&D  

• Mental Health support programs, Cellphone & Gym membership Discounts  

• 100% Paid Parental Leave  

• 401K Retirement savings plan with company match up to 5.5% + unlimited access to financial advisors.    

• Tuition Reimbursement program   

• Flexible work location: this is a remote opportunity with the ability to work hybrid, if local to Pleasant Grove, UT.