Senior Product Manager

Job Posted 18 Days Ago Posted 18 Days Ago
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New York, NY
Senior level
Fintech • Mobile • Payments • Social Impact • Financial Services
We're fixing what’s broken in consumer credit with our data-driven platform, helping millions build a brighter future.
The Role
The Senior Product Manager will lead the Borrower Activation team, developing a product vision and strategy while collaborating with cross-functional teams. Responsibilities include leveraging data and AI to enhance user experiences and drive borrower engagement and conversion while ensuring alignment with the company's mission. The role emphasizes empathy in the borrower journey and requires strong product management experience.
Summary Generated by Built In

At January, we are redefining the borrower experience, transforming debt resolution into a journey of empowerment and dignity. Our approach moves away from traditional debt collection methods, focusing instead on empathy, effective engagement strategies, and data-driven solutions that prioritize the well-being of borrowers. Our mission is to create seamless, supportive experiences that motivate borrowers to take their first steps toward financial stability while ensuring sustainable growth for January and our partners.

About the Role

As a Senior Product Manager for the Borrower Activation team, you will play a pivotal role in shaping how borrowers engage with our platform, ensuring that every interaction drives them toward meaningful action. Your goal will be to develop a vision and strategy for delivering innovative products and experiences that help borrowers activate, convert, and ultimately resolve their debts—all while treating them with respect and empathy. You will lead cross-functional initiatives, working closely with Engineering, Analytics, Operations, Sales, Marketing, and Legal teams to craft a journey that is as impactful as it is supportive.

What You’ll Work On

  • Defining a product vision and long-term strategy for Borrower Activation, helping borrowers find the right solutions to resolve their debts

  • Uncover our borrower’s needs through data, user research, and industry knowledge to inform our roadmap and strategy better 

  • Leverage Machine Learning and AI to build personalized resolution strategies for our borrowers

  • Leading the planning, development, and go-to-market of user-facing features, focusing on optimizing borrower experience and increasing payer conversion rates.

  • You will collaborate with cross-functional teams, including Engineering, Design, Data, and to identify growth opportunities, develop product initiatives, and implement data-driven experiments to improve key metrics

  • Anticipate and remove obstacles that slow down or prevent us from delivering on objectives

What You Bring to the Table

  • Minimum of 5+ years of experience in product management, delivering successful and innovative products.

  • Proven experience designing and managing features that drive growth, engagement, and retention.

  • Experience building personalized experiences using ML and AI

  • Strong background in data-driven decision-making, utilizing A/B testing, user analytics, and customer feedback to iterate and enhance product features.

  • Excellent communication skills—able to articulate complex strategies in a clear, concise way for both technical and non-technical audiences.

  • Thrives in a fast-paced environment and is motivated by solving complex problems with innovative solutions.

  • Ability to take calculated risks and move quickly, iterating to achieve results while focusing on quality.

Nice to Have:

  • Experience working in highly regulated industries like finance or healthcare, familiar with compliance and data protection regulations.

  • Background in fintech, martech, or other industries that are closely aligned with ours

We are currently hiring for this position in our New York office.

As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.

Top Skills

AI
Machine Learning

What the Team is Saying

Person1
Ray
Workplace Experience Manager
“I love the people at January! Everyone you speak to is genuinely interested in you as a person, not just an employee. We have weekly coffee chats that are a great way to meet new people. Team collaboration is a verb for us, not just a saying.“
Ray
Lina
AJ
Danielle
Vanessa
Linya
Jake
Sam
The Company
New York, NY
90 Employees
Hybrid Workplace
Year Founded: 2016

What We Do

At January, we bring humanity to consumer finance. Using data intelligence, we create trust and deliver better outcomes for consumers and creditors alike. Our mission is simple: expand access to credit while empowering consumers to achieve lasting stability and control of their financial lives.

We began by building the foundation for creditors to engage with and support their borrowers at scale across the entire debt lifecycle. We’ve mastered outsourced collections by combining best-in-class performance with differentiated consumer satisfaction and superior compliance. 

And we’re just getting started. Together, we’re creating a financial system where trust and opportunity spark lasting change in people’s lives.

Why Work With Us

We're driven to push boundaries and thrive in a culture of collaboration, rapid growth, and continuous learning, January offers the chance to do your best work.

We thrive on:
Writing to clarify thinking, scale collaboration, and drive intentionality.
Prioritizing impact over routine.
Embracing growth, feedback, and new challenges with humility.

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January Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Headquartered in New York City with an office in San Francisco, we believe that in-person collaboration promotes creativity, camaraderie, and trust amongst our team. Because of this, we operate on a hybrid model, where our team comes in 2-3x a week.

Typical time on-site: 2.5 days a week
New York, NY
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