Senior Product Delivery Associate - Omni Channel Operations

Job Description
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate in the Personalization & Customer Insights team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
This role is pivotal to enhancing our product development processes and creating efficiencies across product, engineering, design, and data teams. You will collaborate closely with cross-functional teams to simplify workflows, reduce burden on product managers and effectively manage our intake / customer manage processes.
Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Analyze current workflows, identify areas for improvement, and implement solutions streamline product delivery.
• Partner closely with Area Product teams, Technology Leads, Design Leads and Data Owners to support product priorities including team capacity, dependencies, risks, and performance metrics.
• Facilitate customer intake and manage communications with requestors.
• Generate regular reports and updates for product owners and stakeholders, highlighting achievements, challenges, and areas for improvement.
• Create an maintain templates for product roadmaps, project briefs, and other delivery practices to standardize across product.
• Develop and update Confluence sites to review relevant data and information is accessible.
• Develop comprehensive documentation of processes, workflows and best practices.
• Act as a resource for team members, helping them navigate operational challenges

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Prior experience in project management and productivity tools (e.g. Jira) and agile methodologies.
• Experience delivering timely, high-quality communications, presentations, attention to details, and reporting for various stakeholder groups.
• Excellent communication and interpersonal skills, with the ability to influence and drive change.
• Problem-solving mindset, with a knack for identifying challenges and implementing actionable solutions.
• Proficiency creating visually engaging spaces in Confluence or similar software products.

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• 3+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to implement operational effectiveness initiatives
• Prior experience in banking or other highly regulated industry

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.