Senior Manager, User Experience Research

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
As Senior Manager, UXR you will manage a talented team of mixed-method researchers across our three sided marketplace and lead hands-on strategic research projects. You'll advocate for our users and work with cross-functional groups -including Product Managers, Product Designers, Engineers, Data Scientists, Growth and more. This might mean working with our partners to ensure we are asking the right questions, identify research opportunities and establishing best practices etc.
We are seeking a leader to take our practice to the next level-someone with deep knowledge in the field of UX Research with a proven understanding of qualitative and quantitative methods. You are an empathetic mentor and a system-level thinker. You will report to the Director of Product Design.
The Impact You Will Make:

• Build strategic relationships and influence a variety of cross-functional partners within the three sided marketplace by communicating the value of user research and delivering insights that drive business impact
• Identify research opportunities, lead prioritization and resource allocation, ensuring the team is focused on the highest priority opportunities and balancing short term and long term needs of the business
• Mature the user research practice by shaping product strategy with formative and foundational research and fostering a user-obsessed culture (ie. evangelizing insights, cross-functional collaboration, engagement and activation strategies)
• Establish and own benchmarking and customer satisfaction programs to longitudinally measure and inform how we build products
• Evolve the research team's capabilities and toolset, provide mentorship and growth opportunities, champion research, and identify opportunities to elevate user-centered design practices across the design studio and product organization

What You Bring To The Table:

• 8+ years of practical, in-house product and/or digital consumer-facing UX Research on a variety of devices/platforms (desktop, smartphone, tablet)
• 3+ years of industry experience managing team of researchers through skills and career growth
• Bachelor's degree required; advanced degree preferred in research, psychology, social science or a related field
• Demonstrated capability and ownership of partnering with stakeholders and leadership to identify, plan and deliver high-impact insights within a fast-paced, matrixed organization
• Deep expertise with diverse research methods and design thinking frameworks; excellent communication, presentation and collaboration skills to bring partners on your journey and support your decisions
• Experience with implementing and managing Voice of the Customer (VoC) programs, customer satisfaction, and benchmarking programs

***As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.***
New York Salary Range: $167,000 - $251,000
The Base Pay component of our Total Rewards package is based on a variety of factors including but not limited to: job responsibilities, location, experience and, education/certifications. In addition to the pay component, this role may be eligible for equity and benefits as part of the Total Rewards package. The Total Rewards package will be determined at the time a contingent offer is made.
And Of Course, Perks!

• Flexible PTO . Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness . Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation . You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals . Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact . At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].