Senior Manager-Product Management

11 West 19th Street (22008), United States of America, New York, New York
Senior Manager-Product Management
This role is for the Emerging Payments - External Integrations team, within the Emerging Payments line of business at Capital One. The External Integrations team is responsible for our third party products and experiences. This includes products such as Paze, Digital Wallets, and Virtual Card integrations at the moment of check out. Our team manages the relationships with our key third party partners across Digital Wallets and Networks. Our goal is to ensure that regardless of how a customer wants to pay, our cards are the most secure and convenient to do it.
As a Senior Manager, Product Management, you will lead a team that is responsible for our Network Partnerships, network token core services, and Emerging Payments Agent and Fraud experiences. You will lead a team of two with prospects of expansion.
In this role you will:

• Set a vision for our network token infrastructure modernization and our overall agent experiences.
• You will also work closely across our Fraud and Empath partners, defining a vision for how we enable agents to become advocates for our products.
• You will partner closely with our network partners to understand the future of network tokenization and how that will impact our business in the future.

Product Management
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you
In this role, you'll be expected to demonstrate proficiency in four key areas
Human Centered

• You will align product strategy around clear customer-backed themes and patterns to drive alignment between stakeholders
• You will lead a team in identifying and prioritizing roadmap founded in customer needs; recognizes when customer needs are not being met and advocates for evolving approach
• You will influence cross-organizational stakeholders to align on the right customer-focused solutions

Business Focused

• You will build product strategies and roadmaps for your areas independently, balancing priorities based on impact and risk
• You will understand and proactively address the cascading impacts of the roadmap inside and outside the organization, including broader business and enterprise context, financial impacts, and all facets of risk management
• You will identify opportunities to innovate for new sources of business value that can be supported by a platform, feature or capability

Technology Driven

• Inspires teams to deeply understand technology opportunities to increase velocity of new features and capabilities
• Fosters active partnership with architecture to drive target state; challenges existing principles to drive better macro outcomes
• Leads horizontally across the value chain to ensure effective monitoring and controls are in place

Transformational Leadership

• Defines an iterative vision backed product agenda that solves diverse customer problems and delivers business outcomes
• Works in multiple problem spaces and can appropriately prioritize problems / build a roadmap to maximize impact
• Articulates how products will interact with the larger product portfolio and business initiatives
• Leads with future focus and pushes back on narrow perspectives such as "it's always been done that way"

What makes a great fit:

• Payment Technology [Ideal]- You understand network tokenization and payment technology and are excited about growthing a team.
• Passionate & Customer Focus. You care about growing others and bringing them together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
• Grit - You love starting from nothing. You know how to take on a challenge and find creative solutions to getting it done even when it's hard.Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally a team to work with you.
• Continuous learner - Even if you don't know the answer today, you are willing to learn the answer for tomorrow. You are not afraid to spend the day learning, asking questions, and digging deep.
• Best Partner - We do not expect you to be an expert at everything but we do expect you to know who to turn to for the right answer to the question

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 5 years of product management experience or at least1 years of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor's Degree in Computer Science or Engineering
• 1+ years of experience with Payments Industry or Network Tokenization
• 7+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Mgr, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).