Senior Manager, Enterprise Risk Management Issue Governance

Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way.

SoFi is seeking an energetic, detailed oriented, self-motivated Issue Governance Senior Manager to join our Enterprise Risk Management team. This role will support SoFi Technologies Issue Governance Framework as part of the Enterprise Risk Management 2nd Line of Defense. This leadership role will support the ongoing development and implementation of the ERM Issue Governance program including the policies, standards and tools needed to ensure adherence to the program and regulatory requirements. The ideal candidate will have experience leading and implementing 2LOD Issue Management Governance Programs, knowledge of 2LOD risk management, governance, and compliance, and will be an agile learner, think strategically, and possess strong analytical, communication, and problem-solving skills.
By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team.

• Own the Issue Management program and ongoing maturation, including the continued development of policies, standards, and 2LOD oversight activities.
• Establish program adherence requirements and monitoring to ensure the program is executed within policy and standards and in compliance with regulatory expectations and industry standards.
• Define credible challenge expectations to ensure consistent and robust 2LOD review and challenge of issue identification, documentation, root cause analysis, and corrective action plans that fully address the root cause, impact and controls.
• Analyze issue data to identify thematic issues and emerging trends
• Develop quality assessment processes to measure and monitor quality of program execution and performance.
• Develop program metrics to monitor program performance and adherence to Issue Management requirements.
• Apply strategic thinking to ensure continuous improvement of the Issue Management program. This includes analysis of industry dynamics, strategic risk and emerging trends
• Collaborate with internal stakeholders to ensure appropriate levels of accountability, transparency, and alignment with the ERM framework and Issue Management program requirements.
• Support the preparation of regular and ad-hoc risk reports for ERM governance, boards, and other relevant stakeholders
• Provide input for the development of Issue Management tools and technology solutions.
• Advance the company's Issue Management risk culture and program knowledge through training, education and communication
• Manage, develop and lead Issue Governance team
• Perform other duties as assigned.

• Bachelor's degree
• 12+ years of experience in second line of defense enterprise risk and governance roles;
• Experience in banking and/or fintech industry, including regulatory experience;
• Knowledge of banking products, processes and regulatory requirements;
• Experience leading, implementing and enhancing an Issue Governance program, executing oversight activities including but not limited to the development and implementation of program supporting processes, documentation and SLAs.
• Strong interpersonal, verbal, and written communication skills; capable of drafting strong documentation and presentations, and interacting positively with management and colleagues;
• Strong expertise across coaching, performance management, and team member development
• Strong working knowledge of Google and Microsoft products
• Strong collaboration and influencing skills;
• Exercise judgment without management involvement, comfortably navigating change and solving new problems
• Self-motivated;
• Well organized with strong attention to detail;
• Ability to work under pressure, manage multiple tasks and competing priorities, meet deadlines, and adapt to change; comfortable dealing with ambiguity and uncertainty;
• Excellent critical and creative thinking, decision-making and innovative problem-solving skills;
• Team Player

• Internal Audit and/or Compliance experience
• Experience with Issue Management tools and technologies
• Multi-lingual (Spanish)

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.