Smartly is seeking an enthusiastic and detail-oriented Senior Customer Onboarding Manager to join our dynamic Onboarding team. As a Senior Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. Your responsibilities will involve working closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions tailored to our key customers.
As a Senior Customer Onboarding Manager at Smartly, you will...
- Be a subject matter expert on Smartly's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs.
- Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.
- Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.
- Set up campaign drafts for new customers to familiarize them with our tool, ensuring a smooth and efficient campaign setup process.
- Set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.
- Utilize feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness.
- Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps.
- Take ownership of organizing and managing the onboarding process, alleviating pressure from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly as needed.
- Collaborate with relevant teams to qualify each case and ensure all sales commitments are successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded.
- Create visually appealing and effective decks using Google Slides to communicate onboarding plans, training sessions, and account strategies to customers.
We're definitely looking for you, if you have...
- 7 - 12 years digital experience ideally in a Programmatic, Creative or Social Media role.
- Strong understanding of digital advertising platforms and tools.
- Experience working with Google Sheets, utilizing its features and functions effectively.
- Proficiency in creating visually appealing and impactful presentations using Google Slides.
- Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
- Detail-oriented and highly organized, with strong project management skills.
- Problem-solving mindset and ability to navigate complex situations.
- Self-motivated and proactive, with the ability to work independently and prioritize tasks.
- Ability to thrive in a fast-paced and collaborative team environment.
Perks and Benefits...
- Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
- Generous healthcare packages & mental health benefits
- Monthly wellness benefit and learning reimbursement opportunities
- 401K plus matching & equity grants for all new Smartlies
- Volunteer time off days & company donation matching opportunities
- Choice of computer (MAC or PC)
- And so much more…
Join our team and contribute to the success of our clients as they embark on their Smartly journey. Help shape the onboarding experience and play a vital role in accelerating our customers' time-to-value and long-term partnership.
The base pay range for this position is as mentioned below per year, plus annual bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance and disability benefits. To learn more visit https://www.smartly.io/careers#our-benefits. This information is provided in accordance with applicable law. Base pay information is based on market location. Salary in USD : $100,000 - $130,000
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Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. We are the only company managing creative and media for 700+ brands worldwide and $5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.
Smartly is a multinational and diverse team of 650+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly.io to learn more.
Top Skills
What the Team is Saying
What We Do
Smartly is the leading AI-powered advertising technology company transforming ad experiences for brands and their consumers.
Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
We are the only company managing creative and media for 600+ brands worldwide and $5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.
Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands and advertisers to reach and engage consumers and learn what performs best. Visit Smartly.io to learn more.
Why Work With Us
As a fast-paced growth company, we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product, whom we hire and reward, and how we work towards a shared vision. Join us in revolutionizing the future of digital advertising!
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Smartly Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid workplace where Smartlies have the flexibility to work at the office, from home, or a bit of both. We also offer programs for short-term remote work globally.
