Senior Application Support Engineer

Our client is seeking an Application Support Engineer primarily responsible for handling all support-related requirements for various functional groups and platforms. This individual will report directly to the Head of Application Support and liaise closely with the Investment team, including Quantitative Research Analysts, Portfolio Managers, and other business users, to respond to any application and infrastructure-related issues.

The tech stack for this role includes front-end applications that are primarily browser-based, developed using Python/Django and ReactJS. Middle-tier and back-end use Python, C#, SQL, and Docker. The team also leverages SQL Server, MySQL, Kafka/Confluent, SAP Business Objects, Tableau, Geneva, Orchestrade, and various third-party APIs and data sources. The systems are hosted in AWS and heavily use AWS Services like Step functions, lambda, EC2, ECS, and S3.

Our client manages a multibillion-dollar portfolio, including proprietary investment products, hedge funds, and private equity. They strive to meet the highest professional standards and build an organization that attracts, develops, and retains exceptional people. This client provides ample opportunities for somebody with an entrepreneurial drive to shine. 

Responsibilities

• Diagnose and resolve Levels 1 & 2 application support issues.
• Provide written Root Cause Analysis (RCA) for each issue; in some cases, directly address the root cause by implementing fixes in code or configuration.
• Maintain and manage the client’s knowledge base and runbooks.
• Recommend and implement improvements to mitigate issue recurrence.
• Organize with end users, Business Analysts, Architects, and Developers to integrate additional applications into the application support portfolio.
• Collaborate with functions within and outside of IT to synthesize requirements, suggest creative solutions, and translate them into software.
• Develop and maintain automation scripts, monitoring tools, and other support methodologies, enabling the team to respond to production issues and reduce time to resolution proactively.
• Assist with standardization of the development process including technology selection, deployment steps, code reviews, and IT tools.

Required Experience

• 6+ years of experience developing or supporting software in the finance industry.
• 4+ years of experience in a support role, programming in Python or C#.
• Working knowledge of Cloud technologies (mainly AWS Services: Step functions, Lambda, EC2).
• Solid understanding of SQL.
• General knowledge of basic networking principles.
• Knowledge of scripting in Python and PowerShell.
• Comfortable working in Windows and Linux environments.
• Strong communication skills (written and verbal).
• A bachelor’s degree in computer science or other related disciplines (strong experience with a less directly relevant degree will be considered).

Preferred Experience

• Knowledge of common applications used in asset management is a plus.
• Formal problem-solving and/or analytical training/experience a plus.
• Experience programming in a Python web framework (Django) and tools/frameworks (Kafka, Redis, Elastic Search, Docker) a plus

Doran Jones Inc. (DJI) is the leading financial services Data Engineering and Application Development firm, specializing in Capital Markets, Risk, and Regulatory Compliance. We are US-based, helping our clients fill gaps in capacity and expertise, reduce risk, and accelerate change. Our leaders average over 25 years of experience in Financial Services and Technology. DJI is repeatedly engaged by the largest and most complex clients for our Agile transformation expertise and practical understanding of the critical relationship between data, architecture, and application development. 

DJI has a mission to place more people from non-traditional backgrounds into sustainable technology careers. Through partnerships with non-profit technology programs in underserved communities and Veteran organizations, candidates transition from tech training programs into real IT careers at DJI. Our unique recruitment policy allows us to create exceptional teams, bringing a broad spectrum of experience to our company and creating anything but a traditional consulting firm.

DJI is a wholly-owned subsidiary of McLaren Strategic Ventures, a private equity firm, that invests in start-ups and scale-ups. They provide a full range of highly trusted domain consulting, advisory services, and innovative technologies globally. Doran Jones is able to offer a broad range of technology, deeper AI and machine learning tools, data intelligence, alternative resourcing capabilities, and capital access to invest and digitize at scale. Our clients benefit from this unique portfolio allowing them to accelerate the pace of their own digital transformations through innovative products and services designed around industry-wide issues.

Visit Doran Jones to learn more!