Senior Account Supervisor, Crisis & Issues Management

ABOUT THE ROLE:

We are seeking an experienced Senior Account Supervisor to support and lead clients as part of our crisis and issues management team, a part of Zeno Corporate Affairs practice. You will collaborate within the team, provide sound counsel and recommendations to clients, and drive results inclusive of traditional and emerging public relations tactics. You’ll develop a comprehensive understanding of your accounts – their business, products, markets, and industry voices.

The Senior Account Supervisor will work closely with senior-level team members to implement reputation management programs for Zeno clients across the U.S, as well as have a focus on supporting crisis and issues management.  In addition, the role will include new business proposal development and presentations, as well as the opportunity to contribute to the intellectual capital for the firm.  You will be responsible for managing the overall quality on projects and accounts, as well as adherence to budgets.   You will work as part of a team on a variety of accounts, in industry sectors such as consumer, technology, professional services and business-to-business, but will be expected to be comfortable leading projects and directing and mentoring staff when appropriate.

QUALIFICATIONS:

• At least 6 to 8 years of experience in PR; agency experience preferred.
• Bachelor’s degree.
• Must have a strong background in corporate communications and significant experience dealing with crisis, risk, and issues management.
• Must possess exceptional writing skills across a wide variety of client deliverables – including communications plans, pitches, bylined articles, blogs, etc.
• Must have experience developing strategic plans and high-level deliverables that are client-ready and thoughtful.
• Must have an in-depth knowledge of reputation management and a working knowledge of traditional and non-traditional media.  Proven success in building relationships with members of the media and driving results for clients.
• Ability to manage projects, as well as work very hands-on.
• Experience in financial communication, change management, and/or digital crisis is beneficial.
• Experience with public affairs, regulatory issues, food policy and/or public policy, etc. is beneficial.
• Strong presentation skills, with experience working directly with clients and actively participating in client meetings and new business presentations.

ABOUT US

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

ABOUT OUR BENEFITS 

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US. 

Zeno Group is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.