Salesforce Admin

XR is a global technology platform powering the creative economy. Its unified platform moves creative and productions forward, simplifying the fragmentation and delivering global insights that drive increased business value. XR operates in 130 countries and 45 languages, serving the top global advertisers and enabling $150 billion in video ad spend around the world. More than half a billion creative brand assets are managed in XR’s enterprise platform.  

Above all, we are a supportive and collaborative culture dedicated to DEI. We are caring, dedicated, positive, genuine, trustworthy, experienced, passionate and fun people with loyalty to our customers and our fellow teammates. It is our belief that the better we work together to help our clients achieve their goals, the more successful XR will be. 

The Opportunity 

We are seeking a motivated and detail-oriented Sales Administrator to join our growing team. As a key member of the sales support function, you will play a vital role in streamlining operations, ensuring smooth coordination between internal teams, and delivering exceptional service to our clients.  

Broadly speaking, the role will support the Sales Operations team in its various functions.  

Job Responsibilities

• Assist the sales team by managing and organizing sales-related documents, contracts, and reports. 

• Prepare and maintain reports and dashboards for data insights, manage reporting subscriptions, export data where required. 

• Perform routine administrative tasks in the CRM system (Salesforce), including user account maintenance, data management (imports, exports, cleansing), and customization of standard objects, fields, page layouts, workflows, validation rules. 

• Document system configurations and administrative processes and help with training users across multiple departments. Manage training materials, regularly meet with users to gather requirements and feedback, look for areas of value Salesforce could provide. 

• Assist in the development and implementation of new Salesforce features and functionalities and support users with Salesforce questions and troubleshooting.
• Collaborate with other departments to understand their business needs.
• Maintain and update CRM systems to ensure all sales data is accurate and up-to-date.
• Generate and analyze sales reports to support decision-making and track performance metrics.

Pursuant to New York City's Pay Transparency Law the pay range for this position is $90,000 - $115,000; base pay offered may vary depending on job-related knowledge, skills, and experience.

Qualifications/Experience: 

• Bachelor’s degree in Business, IT, or a related field. 

• Minimum 3 years of proven experience as a Salesforce Administrator or in a similar role. 

• Salesforce Administrator Certification at a minimum. 

• Knowledge of associated Salesforce tools such as data loader preferred. 

Soft Skills:

• Strong analytical skills and attention to detail. 

• Excellent communication and interpersonal skills. 

• Initiative, self-motivated 

• Ability to work collaboratively with multiple levels of the organization. 

• XR has 23 offices worldwide and teams spread throughout the US, EMEA and APAC, our multicultural teams work cross-departmentally and across continents and cultures towards a shared goal

• It is our belief that the better we work together to help our clients achieve their goals, the more successful XR will be 
• Our leadership is provided a great deal of autonomy and freedom in their individual roles, they are encouraged to be self starters and to continuously develop their skills
• Feedback from internal Employee Engagement Surveys cites the People, Teamwork and Flexibility as the most rewarding aspects of working at XR.
• We are a supportive and collaborative culture that values multiple perspectives, fresh thinking and is dedicated to
• XR celebrates diversity of ideas, people and experiences 
• Generous PTO, flexible work schedules and hybrid working arrangements create a rewarding work-life balance