Research Scientist

At ASAPP, we are focused on building AI solutions that address complex customer service challenges. Our technology is designed to automate and optimize large-scale customer interactions, helping businesses improve efficiency, reduce costs, and maintain high customer satisfaction. We are looking for individuals passionate about AI and technology, who want to contribute to solving real-world problems in customer service operations. You will join a team combining advanced AI with deep industry expertise to create tools that enhance contact center capacity and improve the customer experience. We aim to empower businesses with secure, scalable solutions that meet their specific needs, while fostering a culture of innovation and continuous improvement.

We're looking for a Research Scientist specializing in Natural Language Processing (NLP) and Machine Learning (ML) to join our growing team. In this role, you will work on advancing the science of NLP and ML to build domain-specific, real-world AI solutions. You will have the opportunity to leverage the massive amounts of data generated by our products to ask fundamental research questions, while deploying AI features into real-world applications.

What you'll do

• Hands-on Research: Be deeply involved in hands-on technical work in any and all aspects of research projects from early exploration to working prototypes to achieve successful real-world applications.
• Research Leadership: Identify promising applications of machine learning relevant to ASAPP’s core mission, formulate and advocate for research programs in those areas, and take ownership of driving impactful research initiatives.
• Collaboration & Advocacy: Work with cross-functional teams to socialize your research findings, advocate for their application, and guide the productization of those findings to improve customer experience solutions.
• Documentation & Publication: Document significant experimental results, contribute to publishing peer-reviewed papers, and participate in patenting innovations.
• Mentorship: Mentor and guide junior researchers, helping them develop their skills in independent research and the communication of their findings.

What you'll need

• Background: Expertise in NLP and machine learning research, with a focus on real-world applications.
• Education: PhD in a relevant field (such as Computer Science, Electrical Engineering, Linguistics, etc.), along with significant experience in research.
• Technical Expertise: Strong experience in NLP and machine learning, including practical knowledge of algorithm design, model development, and experimental evaluation.
• Mentorship & Leadership: Experience in coaching and guiding junior researchers or research engineers.
• Hands-on Contribution: As an individual contributor, you’ll be expected to lead experiments, perform hands-on research, and drive the execution of innovative projects.
• Enthusiasm: A passion for continued learning and deepening expertise in machine learning and AI, with a strong desire to apply research in impactful ways.

What we'd like to see

• Strong technical background in NLP, with a proven record of peer-reviewed publications
• Ability to develop and lead independent research programs.A collaborative mindset, eager to share research findings and drive their application across product teams.
• Experience in a startup environment, with the ability to balance deep research and rapid execution.

Benefits

• Competitive compensation with stock options
• Comprehensive medical, vision, and dental insurance
• 401k matching
• Fitness and wellness stipend
• Mobile phone reimbursement
• Mental well-being benefits
• Professional learning and development stipend
• Parental leave, including adoptive and foster parents
• 3 weeks paid time off (increases with tenure) and unlimited sick leave

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance.

The pay range for this role is $190,000-240,000 annually

- For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan.

- For Non-Sales positions: this role is eligible to participate in ASAPP's equity plan.

The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above. #LI-CM1 #LI-Remote