Research Manager, Customer Insights

Job Description:

About Our Organization:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Team:

Our Technology team drives the evolution of our Technology, Engineering, Data, Product and User Experience functions. With a keen focus on delivering cutting-edge solutions, we shape the digital landscape for our customers, readers, and users. From revolutionizing visuals to optimizing tools and harnessing the power of data, mobile, video, and social platforms, our team is committed to providing a seamless and immersive experience across all touchpoints. Collaborating closely with our newsrooms and strategic partners, we spearhead the development of groundbreaking products and technologies.

About the Role:

The Customer Insights team supports Dow Jones strategic goals and their implementation by providing an understanding of our markets, customers and products through market research and user research. As a Research Manager, Customer Insights, you will help grow the Dow Jones portfolio of brands by delivering best-in-class research and insights. You will manage qualitative and UX research projects and lead a team of UX researchers to drive lean, iterative user research that provides quick turnaround insights to inform business decisions. You will also develop strong working relationships with teams and functions at all levels across the business. This will be a highly collaborative role requiring partnerships with Design and Product as well as SMEs and Partners across Dow Jones.

The Research Manager, Customer Insights will report to the VP, Customer Insights.

Responsibilities:

• Deliver end-to-end research projects, from taking a brief, to designing a research or analytics approach, through to execution, analysis and reporting, drawing on a wide set of qualitative and UX research methodologies.
• Actively share insights and information and ensure uptake of research recommendations by delivering presentations and debriefs to teams across the business.
• Manage a UX research team that employs lean research to support the delivery of outstanding end-to-end user experiences through rapid usability testing and other methodologies.
• Lead qualitative research explorations, including interviews, focus groups, and other methodologies - ensuring projects are completed on time and within budget, and develop capabilities and other team members to ensure a greater volume of internal qualitative work can be carried out internally.
• Lead on-going benchmarking initiatives to help Product track opportunities for improvement.
• Manage vendor relationships for outsourced user and market research projects
• Identify and implement research process improvements
• Support the team's drive towards being a Center of Excellence for qualitative and user experience research by upskilling and training other team members, and staying current of the latest techniques and insights.

Required Skill Set:

• 7+ years experience
• Bachelor's Degree or the equivalent experience
• Experience in end-to-end research project management
• Proven examples of actionable results that shape and improve the user experience and enable business goals
• Experience with developing and implementing research standards and best practices
• Experience in moderating focus groups, in-depth interviews and other qualitative techniques.
• Strong discussion guide, questionnaire writing and survey design skills
• Demonstrate flexibility in responding to changing business priorities and requirements.
• Able to manage multiple projects and deadlines effectively and independently.
• Understanding of latest Web and App user experience best practices
• Understanding of user-centered design principles

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

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Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Technology

Job Category:

Software Product Engineering

Union Status:

Non-Union role

Pay Range: $120,000 - $150,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..