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Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, and the Long Beach Expo collectibles trade show.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.
We're looking for a Quality Control Specialist who will work out of The Collectors Vault. They will help conduct audits throughout the building and check on overall accuracy for each department. This role will partner with the operations team to assure all products are received and shipped at a zero % defect rate.
This role reports to our Manager of Operations at The Collectors Vault and will work out of our New Castle, DE office. The position schedule will be Wednesday-Saturday from 7:00am - 5:30pm.
What You'll Do:
- Train new hires on procedures, standards, and protocols to ensure consistency and adherence to quality requirements.
- Work with the operations manager on unique day-to-day projects that arise.
- Assist the operation manager in tracking and locating exception orders to maintain accurate records while simultaneously updating spreadsheets and identifying problem orders.
- Responsible for auditing inbound packages to ensure compliance with quality standards and specifications, identifying any discrepancies and initiating corrective actions as necessary.
- Create and maintain spreadsheets and perform data manipulation.
- Act as the operations liaison between the operation and customer care teams.
- Investigate customer complaints and non-conformance issues.
- Conduct routine audits and inspections across the inbound and outbound processes.
- Demonstrate meticulous attention to detail in performing day-to-day tasks, including data entry, documentation, and quality control activities, to maintain accuracy and consistency in all aspects of quality assurance operations.
Who You Are:
- Working knowledge of the collections hobby with specialized or detailed understanding of professional sports teams, players, entertainment, pop culture, and historical figures is a plus
- Ability to work under strict deadlines (Overtime needed depending on the auction cycle)
- Organizational skill and attention to detail are essential
- Strong time management skills required
- Enthusiasm, a willingness to learn and adaptability
- Common computer software: Microsoft Office, Google Documents, Internet
- High School or equivalent education background
Physical Requirements:
- Long periods of sitting, walking and/or standing
- Bending neck/waist, twisting neck/waist, squatting, and regular hand use
- Regularly lifting and carrying up to 25 pounds
- Occasionally lifting up to 50 pounds or more with employee help and/or proper equipment
Hourly Rate: The reasonable estimated hourly rate for this position is $19. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Reasons To Join Us:
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All full-time employees are eligible for paid vacation
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Collectors may use e-verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
Explore other available openings at collectors.com/careers.
What We Do
Collectors has multiple business lines that grade, authenticate, and sell millions of high-value, record-setting collectibles. We're the leader in third-party authentication and grading services for high-value collectibles including trading cards (Professional Sports Authenticator and Card Ladder), coins (Professional Coin Grading Services), video games (Wata), event tickets, autographs, and memorabilia, and with your help we can continue to grow rapidly. Our goal is to make the joy of collecting accessible to everyone - collectors looking to complete their set, inventors looking to maximize the value of their collection, and anyone who’s looking to preserve a game, card or coin that reminds them of fond memories in their lives.
We’re entering an exciting new stage of growth as a result of our acquisition in 2021 led by entrepreneur and sports card collector Nat Turner, D1 Capital Partners L.P., and Cohen Private Ventures, in addition to renowned athletes and collectors. We’re investing in scalable, modern infrastructure to support the maturation of the industry, increasing value of collectibles, and demand for our services. Help us build a tech-enabled business for collectors.
Our services span collectible coins, trading cards, video games, event tickets, autographs, and memorabilia through our subsidiaries, which include Professional Sports Authenticators (PSA), Professional Coin Grading Services (PCGS), Wata, Certified Coin Exchange (CCE), Collectors Corner, Set Registry, Collectors.com, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated more than 80 million items. We employ over 1,000 people across our Santa Ana, CA headquarters, New Jersey, Seattle Hong Kong, Paris, Shanghai and Tokyo.
Why Work With Us
Collectors has long been the global leader in third-party authentication, grading, and valuation services for collectibles. This gives us the chance to disrupt the industry by applying technological advances to our services. We strive to be the most innovative organization in collectibles, building an ecosystem that celebrates the joy of collecting
Collectors Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
