Public Safety Manager

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of trust and safety, pioneering, urgency, and purpose over pride, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you!

At RapidSOS, we are empowering safer, stronger communities with faster, data-driven emergency response. In partnership with public safety, RapidSOS created the world’s first intelligent safety platform that securely links life-saving data from 540 million+ connected devices, apps and sensors and 200+ technology partners directly to RapidSOS Safety Agents, 911, and first responders globally. The platform is used by over 21,000+ first responder agencies in six countries and supports 171 million+ emergencies each year. Whether there’s an unsafe moment or an emergency, RapidSOS Ready devices, vehicles, homes, or buildings deliver essential data to the right place when it matters most. 

What this role is about: 
As the Public Safety Manager, you will play a pivotal role as a key advisor for prospective customers and internal teams! You will have the opportunity to collaborate on creating innovative solutions for emergency response challenges from discovery through implementation and ongoing customer support engagement. You will provide crucial input on optimal workflow and design for public safety, identify new and growth opportunities, and inform strategic decisions leveraging your industry experience and knowledge. You’ll excel in this role if you are excited about thinking outside of the box while working on cutting-edge solutions for public safety, wearing multiple hats at once, are self-motivated, and thrive at driving collaboration and the future of emergency response! 

What you’ll do: 

• Act as an SME and public safety advisor to prospective enterprise and B2B customers, as well as internal teams on optimal solutions for emergency response challenges from discovery through contract negotiation, implementation, and GTM motions and ongoing support
• Communicate with internal sales leaders and prospects to understand the prospect’s goals and needs from a business and technical standpoint; develop an in-depth understanding of RapidSOS products and services to effectively communicate their value and ability to meet the prospect’s needs while simultaneously representing public safety to prospects
• Provide input on efficient workflow and optimal design as it relates to public safety along with how the solution should be implemented across ECCs including go to market strategies and ECC training efforts
• Stay up to date with trends, recent news, regulations, standards and developments in the public safety landscape to identify growth opportunities and inform strategy
• Identify potential growth and upsell opportunities within existing partnerships by leveraging industry knowledge, identifying public safety information gaps and ways RapidSOS can solve for them
• Contribute to cross-functional efforts with other internal RapidSOS teams including Sales, Customer Success, Implementation, Engineering, Product, Marketing, and Public Safety

What we’re looking for in our ideal candidate: 

• 10-15+ years of experience in the public safety industry including 5-10+ years of operational/administrative experience as a leader in an ECC/911 PSAP, ideally at a consolidated ECC that provides multi-discipline services in a regional or multi-jurisdictional geographic area 
• In-depth familiarity with 911 and field responder operational workflows, including call-taking, dispatch, radio communications, and other PSAP technology as well as emerging Public Safety Communications Technology (AI, Text-to-911, MMS, NG911 / NENA i3 standard) 
• Excellent interpersonal communication skills with the ability to lead group discussion and build consensus with people across all levels including executives 
• Experience working independently and collaboratively, overseeing multiple concurrent projects and collaborating on initiatives in a cross-functional team
• Strong work ethic, self-starter, attention to detail, and the ability to multitask in a fast-paced environment
• Excitement and passion for a rapidly evolving public safety ecosystem with an open mindset and ideas for growing the public safety technology ecosystem 
• Ability and willingness to travel 35% of the time

Nice-to-have experience (but not required!):

• Contract or scope of work development and/or management
• User interface and/or workflow design
• Project management experience 
• NENA Emergency Number Professional (ENP) Certification  

What we offer: 

• The chance to work with a passionate team on solving one of the largest challenges globally 
• Competitive salary and benefits and equity participation 
• A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ 

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $90,000 - $112,000. This role will also be eligible to receive equity options. #LI-Remote

If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/