Property Manager

Overview of Role: 

As a founding member of HVH’s Property Management team, you will assume responsibility for the daily supervision and organization of company operations within your designated market. This encompasses leasing, rental compliance, move in/move out documentation, rent collections, renewals, maintenance coordination and overall portfolio performance for your specific territory. You will be tasked with fostering robust collaborative ties with local market teams, national and centralized support teams, as well as third-party business partners. Your role will be integral in overseeing the complete resident journey, from lease application to maintaining the brand integrity of the resident experience, through to move-out procedures.

Location: Remote (East Coast or Central)

Key Responsibilities: 

• Take ownership of the resident experience, focusing on cultivating positive customer and resident sentiment across both private and public spheres.
• Conduct thorough audits of all lease documents, signatures, renter’s insurance, move-in funds, and deposits to ensure adherence to company policies and procedures. Implement a comprehensive Resident Journey move-in touchpoint, overseeing mid-lease interactions to ensure a seamless renewal experience.
• Execute all necessary functions related to move-ins in alignment with Propertyware and accounting guidelines. Collaborate closely with the central renewals team to manage the renewal process, providing regular updates to Head of Asset Management and other members of Leadership 
• Effectively manage the resolution of HOA, city, and municipal violations, ensuring compliance with state and local guidelines for new move-ins and renewals, especially for Section 8 or housing-assisted residents.
• Oversee the collections process within your designated territory. Develop resident coordination and property administration procedures, including the daily scanning and depositing of funds in the local office, while maintaining industry-leading Key Performance Indicators (KPIs) and Customer Satisfaction (CSAT) scores for resident communications.
• Handle the lease expiration process from renewals to Notice To Vacate, ensuring compliance with company timelines and local/state requirements. Represent the company in court when necessary.
• Issue notices of non-compliance and violations as needed, while demonstrating comprehensive knowledge and compliance with all company policies, rules, and Fair Housing regulations.
• Please note that this summary does not encompass all job duties. Additional responsibilities may be assigned by the incumbent’s manager based on Company needs.

You bring

• Minimum of 5+  years of experience as a Property Manager.
• Bachelor's degree preferred.
• Proficiency in property management software, including but not limited to Yardi, Appfolio, Propertyware, Propertymeld, and TenantTurner.
• Demonstrated ability to navigate and utilize property management software effectively for tasks such as lease management, rent collection, maintenance tracking, and tenant communication.
• Advanced experience in MS Office applications, including Excel, Word, and Outlook.
• Strong computer skills with the ability to quickly adapt to new systems and technologies.
• Excellent interpersonal skills with a commitment to delivering superior customer service to all stakeholders.
• Self-starter attitude with the ability to prioritize tasks, exercise judgment, and take ownership of projects independently.
• Team player mentality with a proactive orientation, anticipating needs, being assertive, and demonstrating accountability.
• Mature and positive attitude, fostering a collaborative and supportive work environment.

We provide

• A collaborative, people-first culture with a passion for doing good and enjoying doing it
• A unique opportunity to build our brand in the early stages
• Competitive benefits and compensation, including 401(k) w/match
• Choice between hybrid and fully remote work
• Flexible PTO 
• 11 paid holidays

About us

Truehold is the nation’s leading provider of residential sale-leasebacks, the preferred choice for homeowners who want to unlock their equity without taking on debt or moving. We’ve brought together industry-leading experts to unlock over $400m in home equity to hundreds of residents in 12 cities across the Midwest & South. Our mission is to create a new type of senior living that enables people to enjoy their health and wealth as they age, without giving up their homes.