Ness is an early-stage, remote-first startup at the unique intersection of fintech and healthcare. We’re on a mission to build a world where everyone can afford to be healthy.
We’re a seed-stage company funded by some of the most iconic operators and entrepreneurs in the space (e.g., Sweetgreen, Headspace, One Medical, Thrive Market).
Started by the former CEO & Founder of Greatist (acquired by Healthline in 2019), we're building an AmEx-like credit card for health. We’ve got enormous ambitions to flip healthcare on its head through an alternative to health insurance that rewards consumers for the right behaviors and brings down the cost of healthcare.
tl;dr: We're an early-stage startup hiring an experienced account manager to help manage our strategic partnerships. This position is fully remote, but US-time zones only, please! We're on an ambitious mission to build a world where everyone can afford to be healthy. More details about us, the role, and the interview process are below.
Base comp $100k-$120k, dependent on experience
Meaningful equity and benefits—see our Callings page for more details
What Impact You Can Make
Generally, we're looking for someone who’ll manage ongoing benefits and strategic partners.
Ultimately, you will be a key member of the Partnerships team who shapes how Ness operates and drives the success of our partners and strategic relationships.
Our Core Values
We aren't a family, we're an incredible team. A super team that does things differently... At Ness, our core values are the source of our POWER.
✏️ Pencil It In
We move fast, try new things fearlessly, think differently, and learn from our mistakes.
🙏🏼 One Ness
We're all on the same team, give regular feedback, have short memories, plus can "disagree and commit."
🥓 Work Crispy
We value clear, rigorous thought, and we're always prepared.
🦕 Embrace Your Mythical Creature
Our differences make us special. Come as you are (but no trolls, please!)
👏🏽 Right Way To Win (Not The Easy Way)
We believe in doing well AND doing good.
You May Be The Ideal Candidate If...
If you don’t meet 100% of the below qualifications, you should still seriously consider applying. We take a holistic approach to evaluating talent for our team.
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You have 5+ years of experience in account management and/or partnerships.
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You’ve worked with marketing programs and analytics (experience in loyalty and health and wellness is a plus).
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You’re a strong communicator who is comfortable managing both internal and external stakeholders.
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You have a strong grasp and appreciation for how to build and implement a strategic vision to drive business goals.
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You’re a self-starter who is curious, keen to learn, and eager to take on new challenges.
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You enjoy and excel at working cross-functionally, plus you have a track record of effective dynamic prioritization.
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You thrive working in a fast-paced, frequently changing environment (we are an early-stage startup, after all!).
Things You Might Do...
Ness is an early-stage startup, which means that change is constant! These are items this role will be responsible for at first, but know that this will evolve over time:
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You’ll own Ness’ relationship with our card benefit partners, simultaneously focusing on driving ongoing brand partnership success and uncovering new opportunities.
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You’ll make sure Ness is maximizing our partnerships within our marketing calendar. You’ll lead both internal and external meetings to ideate creative ways to co-brand with our partners—think campaigns and events!
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You’ll hold regular meetings with partners to provide monthly updates and reports. You’ll also help partners navigate any needs that touch other teams across Ness like Marketing, Product, Finance, etc.
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You’ll craft and maintain marketing briefs for our partners, keeping them up-to-date and partner-relevant.
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You’ll closely monitor benefits data to learn what works and ensure your efforts result in benefits utilization with our cardmembers. Over time, you’ll pivot our strategy accordingly.
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You’ll keep track of partner agreements to strategically plan for renegotiations, renewals, or benefit wind-downs.
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You’ll work with our Finance team to invoice partners monthly based on utilization reports.
How We Hire
First, we don't discriminate. We know from experience a more diverse and inclusive team leads to bigger impact and success.
1. First Hello
You'll talk to one of our recruiting partners for 15 minutes over the phone. There's nothing to prepare in advance.
First, we want to figure out if you've got the right experience for this position and if working at Ness is a fit for you and us. We'll have reviewed your application and resume in detail, and we’ll save a few minutes to answer your top questions!
2. A Deeper Dive
You’ll follow up with a key Partnerships member of the team. This will be a 45-minute Zoom call with mostly "behavioral" questions focused on what you've done before. We want to build conviction you'll succeed in this job the same way you've succeeded in the past.
Then, you’ll have time to ask more in-depth questions of us too.
3. Take-Home
After this, we'll send you a take-home project, similar to what would be expected of you at Ness, to get a sense of how you think and communicate!
Why? Well, we believe communication skills are key for leaders in a remote-first company—and want a chance to see you share your expertise. We'll share more details about this when we get there!
You'll have 3 days to complete the take-home and send it back to us, and then we'll take the opportunity to review it.
4. Meet the Team
You'll talk to our Growth Leader for 45 minutes, and our CEO & Founder, Derek, on a 30-minute video call. (These meetings will most likely happen on separate days.)
Here, we want to explore if we're a good fit for each other. We will have reviewed your application, take-home, and any prior meeting notes in detail, so the discussion will be focused mostly on what brings out the best in you and what's next. We want to be confident Ness can offer the environment (culture, responsibility, org structure, etc...) that's led you to the most professional success so far.
You'll have time to ask questions, too!
5. References
Oh—and, with your help, we'll reach out to folks you've worked with in the past. We're usually pretty far along here, so this is mostly about learning from outside perspectives about how to manage and empower you best.
If relevant, we might have you also meet some other folks on the team. This can be a great opportunity to get a better feel for us and for us to get a better feel for you!
6. The Job Offer
Got this far? That means you're in. Expect a personal call and welcome to the team!
The position of Partner Success Manager is classified as an M3 Partnerships Owner under Ness' leveling framework. Should an offer of employment be extended, the official title for this position will be M3 Partnerships Owner per Ness' leveling framework. We'll be sure to touch on this during the interview process!
No recruiters or agencies, please. Thanks!
Please be aware of fake job offers coming from people claiming to be Ness Well, Inc. employees. Ness employees and/or our recruiters will never ask you for money or personal information like bank account numbers, and will always ask for a phone call or video call as the first step in our hiring process.
