Project Manager - Onboarding

About the Role

SBT is looking for a Project Manager to help drive our company’s growth into the future. This critical role is responsible for overseeing customer onboarding projects as we bring them to a live state on our FinText 2.0. It will include end-to-end ownership of individual customer implementations within a fast-paced, complex cross-functional SaaS environment, ensuring all stakeholders (internal, customer, and 3rd parties) are fully aligned toward a successful transition.

Key Responsibilities

Job Specific Duties

• Oversee and coordinate customer implementation projects from the initial intake to deployment to a live state
• Coordinate internal stakeholders from business and technology units, while ensuring customers are progressing, with accountability, towards target live dates
• Create a unified customer value experience, per use case, with all phases of compliance, technical, and template themes
• Deliver thoroughly planned project outcomes with highest level of quality assurance
• Communicate effectively, internally and externally, with all stakeholders to keep all parties aligned through duration of project
• Execute onboarding plans within potentially complex technical scenarios while adhering to overall program objectives
• Take full ownership and accountability for the overall success of projects
• Maintain an ongoing record of project time allocation and level of effort
• Evaluate documentation deliverables for completeness and accuracy
• Gain a proficient understanding of SBT products and structural workflows

Required Skills and Qualifications

• Minimum 3+ years of applicable SaaS project management experience
• Excellent organizational and time management skills
• Experience managing multiple projects, simultaneously
• Ability to work with high levels of urgency within a high-paced, high growth, environment
• Confidence to hold cross-functional teams and customers accountable
• Self-driven with the ability to work with little supervision
• Capability to pivot unexpectedly and reprioritize workload
• Excellent verbal and written communication skills
• Knowledge of change management processes
• Bachelor’s degree desired
• PMP certification is a plus

General Duties and Expectations

• Adhere to the Company's Code of Conduct/Ethics
• Create and maintain effective working relationships with other Company employees
• Ability to multi-task, prioritize, and manage time effectively
• Contribute to the professional culture within the office and the company overall
• Project a professional and appropriate company image in all dealings with clients, vendors, business partners
• Ensure security of information in all matters pertaining to company, customer, and partner
• Contribute to the overall professional culture

About Solutions by Text

Solutions by Text (SBT) was founded with the mission to deliver impactful conversational messaging and convenient payment solutions. Built on wireless carrier industry best practices, SBT is the only compliance-first provider of enterprise texting solutions in the market. More than 1,400 consumer finance organizations, including leading brands in auto finance, banking and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers. SBT is headquartered in Dallas, TX  with remote teams and offices throughout the United States. For more information, visit https://solutionsbytext.com/.

Game-changing Technology Built for Growth

Solutions By Text (SBT) is changing the way highly regulated businesses engage, interact and transact with customers via their mobile devices. Since adding its first customer, SBT has quickly become the leading text provider to consumer finance companies and various other regulated industries. Recognized as part of the Inc. 5000 fastest growing companies as well as Best Places to Work, SBT continues to evolve and expand through the addition of great employees who desire an exciting, collaborative culture.

Solutions By Text is committed to promoting the values of diversity and inclusion throughout the business.  Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.