Project Manager, Onboarding

We are looking to hire a passionate Project Manager, Onboarding to join our Customer Success team. Your job is to manage the Bluecore onboarding process for our newest customers as well as coordinate services for our existing customers as they transition from their existing email service provider to Bluecore’s platform.

This is an integral role at Bluecore as you empower our customers to build their own email marketing campaigns and set them up for success. Your energy and passion will change the way that our customers work with us! The ideal candidate is customer-centric, loves solving challenges for our customers and is resourceful and tenacious!

As a Project Manager, Onboarding, you will be ensuring that customers have Bluecore fully configured, the customer has completed all of their goals and is fully trained to start implementing campaigns. Metrics will include the time to launch customers, quality launches, launch success metrics and customer satisfaction. Are you up for the challenge?

• Responsible for the client onboarding process from when the purchase was made until the client successfully launches Bluecore
• Establish a strong relationship with your clients and get the client pumped about starting their journey with Bluecore
• Manage the client transition from Sales to Customer Success and look for ways to improve the process
• Prepare for the customer kick-off meeting and ensure the client relationship gets off on the right foot
• Set the right client expectations and make sure the project is completed on time and within project scope
• Work with deliverability team to create and implement batch email ramp up plans
• Be a part of cross-functional teams to help roll out new product features and improve the overall customer experience
• Understand what the client perceives as value and what is important to their business, and Prioritize the onboarding achievements and campaign launches based on these.
• Effectively & consistently communicate project status to the client and impacts to timelines based on missed results
• Ensure a clear understanding of the Bluecore platform.

Qualifications:

• At least 4 years of experience in a customer facing position in a technology environment
• Experience with Email Marketing required (customer success, project management or consulting at Email Service Provider experience strongly preferred) In depth understanding of email marketing and best practices
• Proven ability to manage multiple projects, a PMP certification is an asset
• ESP/Deliverability understanding and knowledge, manage customer expectations of how the email ramp up process works
• Strong technical skills or ability to quickly learn technical concepts, basic knowledge of graphic design and page layout as well as HTML and CSS would be a plus
• Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment
• Be detailed in documenting information and practice good follow through techniques
• Demonstrates basic problem solving abilities, coupled with a desire to take on responsibility
• Possess excellent written and verbal communication skills
• Fantastic interpersonal and influencing skills
• BA/BS degree is required

$95k to $110k

Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.