About Us:
OptionMetrics, headquartered in New York, NY. is a dynamic and innovative technology company, a trusted provider of financial information and research derived from the option markets. We are at the forefront of developing solutions that empower businesses. Our commitment to excellence, coupled with a collaborative, forward-thinking culture, has made us the preferred choice for top-tier talent. Our data and analytics models are utilized by over 350 investment banks, hedge funds, asset management firms, and academic institutions globally, solidifying our position as a leader in the industry.
We are seeking a Product Support Specialist who can write SQL Queries and enjoys working with data to solve customer challenges. The Product Support Specialist will work in a hybrid capacity in our NYC office. You'll work alongside developers, quality analysts, and sales teams to solve critical and time sensitive problems.
Note: This position requires working on-site at our NYC location in a hybrid capacity.
What You'll Do:
Be the primary point of contact for product/data issues
Use SQL queries to research and troubleshoot client concerns
Manage a ticketing system to prioritize and solve client requests
Interact directly with end users via email and occasionally over the phone
Escalate complex data issues to second level support
Share and update knowledge management articles
Expand your knowledge of SQL, large data sets, and options markets
Skills You'll Need:
Bachelor’s degree
Passion for problem solving
taking complex data issues and translate it into digestible terms
Ability to write SQL queries
An understanding of basic networking and file transfer protocols concepts
Ability to thoroughly troubleshoot and articulate issues to client
Special attention to detail and a willingness to document changes
What We Offer:
A collaborative environment where everyone's input makes a difference
Paid time off: Vacation, Personal, Sick days, and Holidays
Pre-tax commuter benefits (NJT, MTA, etc.) and 401k plan offered
Full medical and dental insurance coverage
OptionMetrics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, OptionMetrics will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination .
If you need a reasonable accommodation for any part of the employment process, please contact us by email and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Top Skills
What We Do
OptionMetrics is the leading provider of historical implied volatility, greeks, and option pricing data for the US, Europe, and Asia-Pacific markets. IvyDB is the premier source of implied volatility and the industry standard for options research databases.
