Product Manager - New Payment Rails & Networks

Job Description
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions, combined with cutting-edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Product Manager on the New Payment Rails & Networks team, you will have an exciting opportunity to build innovative payments solutions for Chase customers. Your priorities will span across Real-Time Payments, Pay By Bank, Request for Payment, value added services such as fraud and risk services, tokens, and more. Partnering with Payments leadership, your main goal will be to facilitate simple, safe, and secure money movement.
Job responsibilities:

• Drive product strategy to align with the overall Banking Payments vision and support tactical planning: extract insights from data and research to inform business and strategic decisions; perform business casing, forecasting, and go-to-market planning.
• Own the test-and-learn product roadmap, mapping cross-impact, winning commitments and driving execution and delivery across multiple teams
• Maintain deep knowledge of area product vision, strategy, roadmap, technical implementation, and operations
• Identify risks, bottlenecks and delays proactively and begin mitigation planning immediately
• Foster a business owner's mindset; you will be ultimately responsible for planning and managing all elements of the test-and-learn effort and you will be expected to be on top of anything and everything involved therein
• Closely collaborate with JPMC stakeholders (e.g., strategy, design, research, product, analytics, risk, legal, controls and technology) to identify and prioritize delivery of new capabilities that drive a differentiated customer experience and address customer pain points, needs, and desires to send real-time payments.
• Identify and communicate aspects of each rail and network that should be consistent or different, as well as the opportunities and risks for each.
• Develop and maintain a thorough understanding of customer needs, behaviors, and pain points, as well as competitive landscape and industry best practices.
• Partner closely with Strategy and Go to Market Lead to ingest pipeline of requirements

Required qualifications, capabilities, and skills:

• Minimum of 7 years of experience in strategy, consulting and/or product and payments experience
• Ability to grasp complex concepts, as well as dive into the details to determine actionable plans
• Excellent analytical skills, with the ability to present fact-based recommendations in a clear, logical, and concise way: \"tell a story\"
• Self-starter; effectively solves problems and shares ideas for improvement with clear prioritization.
• Create high impact executive presentations, decks and reviews.
• Strong written and oral communication and presentation skills across business and technology partners, including senior leadership.
• Experience with payments systems, networks, regulators or similar
• Proven ability to work in a fast paced environment, meet deadlines, and perform at high standards with limited supervision with an attention to detail.
• Ability to independently manage multiple dependencies, get commitments and drive escalations.
• Exercise sound judgment; act with integrity; protect our company, clients and customers.

Preferred qualifications, capabilities, and skills:

• Payments domain expertise, including real-time payments
• Experience working in large enterprise environments and navigating organizational complexity
• Understanding of the end-to-end payment lifecycle
• MBA/Graduate degree strongly preferred
• Financial services and retail banking background is a plus.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.