Product Lead - Payments

Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.

About the Role

We are searching for a strategic and dynamic Payments Product Lead to revolutionize our payments offerings. This senior role is crucial for orchestrating a seamless and secure payment experience that caters to both hotels and their guests. As a product leader within the organization, this position involves guiding the product vision, innovating on payment functionalities, and ensuring the product's market competitiveness.

Canary Technologies provides hotels with innovative solutions to drive efficiency and enhance the guest experience, including speeding up payments and making credit card authorizations easy and secure. Our core solutions, like Canary Digital Authorizations, help hotels reduce chargebacks and fraud and get rid of antiquated technology in hotels. We are building new 0 to 1 product lines to further expand on this core product suite. This role is pivotal in shaping the way travelers around the world interact with hotels in the digital age.

Responsibilities

• Strategically lead the development and execution of the long-term product vision and roadmap for our payment solutions, ensuring alignment with business objectives
• Spearhead the integration of card acquiring processes and advanced payment functionalities within the product ecosystem, enhancing the end-to-end payment cycle
• Initiate and drive major payment projects from conceptualization to implementation, setting standards for excellence and innovation
• Foster collaboration across various teams including Marketing, Sales, Finance, Data Science, Operations, and Customer Success to ensure cohesive product strategies and execution plans
• Partner closely with Product Managers across multiple modules such as check-in, digital tipping, and overall guest payment experience to optimize product offerings
• Regularly interact with executive leadership and stakeholders to report on product progress, insights, and strategic direction

Qualifications

• 10+ years of experience in product management, with extensive expertise in managing high-impact digital products in the payments industry
• Deep knowledge and operational expertise in payment processing both in 'card present' and 'card not present' contexts, including mastery of PCI compliance standards and P2PE solutions
• Demonstrated ability in cultivating strategic partnerships with external vendors and suppliers to bolster product capabilities
• Exceptional analytical and problem-solving skills, with a track record of leveraging complex data to inform strategic decisions and improve product functionalities
• Strong leadership presence with excellent communication skills, capable of inspiring and guiding cross-functional teams and interacting with senior stakeholders
• Ability to manage multiple, high-stakes projects simultaneously while effectively prioritizing tasks in a fast-paced, entrepreneurial environment
• Demonstrated experience in strategic planning and execution, with a focus on delivering exceptional customer experiences

Benefits

• Health Care Plan (Medical, Dental and Vision)
• Paid Time Off (Vacation, Sick & Public Holidays) and Canary Days
• Stock Option Plan
• Flexibility to visit and travel to our offices (SF, NY or Dallas)
• Paid Parental Leave
• A diverse, world-wide team

This position represents a unique opportunity to lead a sophisticated payments platform at a foundational level within a company that’s set to redefine the hospitality experience worldwide. If you are a seasoned leader passionate about creating transformative payment solutions, we encourage you to apply and join our trailblazing team.

Please note that this job description provides a general overview of the position and may only encompass some responsibilities and tasks.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

We also work hard to ensure Canary is a fun and exciting place to work. How do we do this?

First off, we've added Canary Days to the calendar as company holidays to ensure that the team has time to recharge. Whether that means having an extended weekend each month or making sure there are sufficient breaks incorporated into the team's busy workweek, we want everyone to get the rest they deserve!

Second, we have a list clubs and perks listed below that create space for us to hang out:

Self Improvement Club: We meet each month and share our personal goals for the month. We are able to expense $75 towards any purchases that helped us achieve these goals.

Fireside Chat: We meet each month to discuss a wide range of issues. This group was started focused on women's issues and has expanded in scope over the last several months.

$50 to stay at any hotel that uses Canary Check-in

Book a trip at one of the hotels that has Canary Checkin, stay there, leave a review on TripAdvisor/Google and get a $50 reimbursement!

$500 travel reimbursement: We offer you the chance to visit our offices in New York, San Francisco or Dallas by providing a travel stipend. Spend at least three days working with the team in either hub, and use the rest of your time exploring a new city!