At January, we're transforming the lives of borrowers by bringing humanity to consumer finance. Our data-driven products empower financial institutions to streamline their collections, providing borrowers with straightforward and compassionate solutions to regain financial stability and control over their lives. We're not just expanding access to credit. We're restoring dignity and paving the way for millions to achieve financial freedom.
At January, we're transforming the lives of borrowers by bringing humanity to consumer finance. Our data-driven products empower financial institutions to streamline their collections, providing borrowers with straightforward and compassionate solutions to regain financial stability and control over their lives. We're not just expanding access to credit. We're restoring dignity and paving the way for millions to achieve financial freedom.
About this role:
As a Sr. Product Designer at January, you will play a key role in shaping the future of our products, helping borrowers regain financial stability while driving growth and innovation in the credit ecosystem. Your designs will be instrumental in making debt collection a more humane, empathetic, and efficient process. You’ll report directly to the Manager of Product Design and work closely with Product Managers and other departments including Product, Engineering, and Analytics, to bring new opportunities to life.
You’ll be the voice of our users, helping us make more empathetic experiences for borrowers and more streamlined experiences for creditors. You’ll contribute to all aspects of the design process, including user research, feature ideation, wireframes, and final designs. This role is perfect for a product designer who wants to have an outsized impact on the direction of a company and product.
Your Impact:
- You’ll support borrowers toward financial improvement by providing optimistic and persuasive visual layouts that support January’s mission and brand.
- You’ll partner directly with Product Managers and our Analytics & Data Science team to build and validate hypotheses about new opportunities, playing a significant role in shaping our roadmap and direction.
- You will work closely cross-functionally to bring new opportunities to life through wireframes, mockups, and pixel-perfect designs.
- You'll use the insights you uncover through user research to craft improved user experiences.
- You’ll be the voice of our users, helping us make more empathetic experiences for borrowers.
You may be a fit if you:
- Have 4+ years of experience as a UX/Product Designer, with a portfolio showcasing full-stack design skills that drive conversion rates and key business metrics.
- Excel in Persuasive Design and Conversion Rate Optimization (CRO), using Visual Design to directly impact customer growth.
- Are skilled in visual design principles, including copywriting, layout, and usability, with a focus on customer-facing work (e.g., marketing pages, email campaigns).
- Have expertise in UX design tools like Figma, with animation experience as a plus.
- Are passionate about creating engaging, user-centered designs that align with business goals.
- Leverage a blend of copywriting, storytelling, and usability knowledge to craft designs that boost customer engagement and brand loyalty.
- Understand how to enhance product adoption across multiple channels, including landing pages, email, and onboarding.
- Have experience conducting UX research and turning insights into actionable design improvements.
- Communicate clearly and collaborate effectively with product managers, engineers, and analysts to bring concepts to life from ideation to launch.
- Thrive in taking broad ideas and turning them into actionable, impactful design solutions.
Our compensation range for the Sr. Product Designer role is $120,000 to $170,000. We determine the final package by considering experience, applicable education and training, and relevant skills derived throughout our interview process. This role also includes a competitive equity package, giving you a chance to feel true ownership of your work.
- Pet-friendly office (only in NYC, for now!)
- Competitive equity packages, giving you a chance to feel true ownership of your work
- Flexible PTO so you can take the time you need to rest and recharge
- Hybrid work model, where our team comes in 3x a week
- Flexible work hours for better work/life balance
- 12 weeks fully paid new parent leave program for all employees to enjoy bonding time
- Free lunches for team socializing activities
- Annual learning and development budget to invest in your professional growth
- 401k so you can invest in your future
- Gym membership reimbursement
- Medical, dental, and vision insurance
- Free access to One Medical
- Free access to the mental well-being platform Spring Health plus 3 free virtual sessions with a Spring Health licensed therapist
- Commuter benefits for your travel to/from the office
- Endless growth opportunity and the ability to take on new and exciting challenges
Recognitions:
- Built In's Best Startups to Work For in New York (2023)
- Built In's Best Startups to Work For in New York (2024)
- Built In's Best Startups to Work For in San Francisco (2023)
- Built In's Best Startups to Work For in San Francisco (2024)
- Crain's Best Places to Work in NYC (2022)
- Crain's Best Places to Work in NYC (2023)
To learn more about what it’s like to work with us, check out our Glassdoor reviews. We think our track record speaks best.
January is an equal opportunity employer and does not discriminate on the basis of race, color, creed, ethnicity, sex, gender identity, sexual orientation, religion, disability, age, veteran status, or any other category protected by law.
At January, we believe that diversity of outlooks, demographics, identities, and life experiences enable companies to build the best products. More diversity means more empathy with different types of people. This matters a lot for us, since so many borrowers in financial distress with whom we engage come from underrepresented backgrounds. We practice what we preach and look forward to continuing to grow and build on our already diverse team.
Top Skills
What the Team is Saying
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What We Do
January is a Series B fintech company that works with borrowers who fall behind their loans to achieve financial stability while helping creditors modernize their collections process.
Traditional debt collection is rife with harassment and fraud. January is driving systemic change in this predatory industry by providing borrowers with the best options for their situation and helping creditors make data-driven decisions. We empower borrowers to dispute, negotiate, and resolve their debt without stress or embarrassment while providing transparency and compliance to our creditor clients.
Why Work With Us
We give consistent, actionable feedback to prevent anyone from growing in a vacuum.
We cherish writing. Writing enables us to clarify our thoughts, communicate asynchronously, and leave a chronicle we can revisit.
We celebrate the wins.
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January Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Headquartered in New York City with an office in San Francisco, we believe that in-person collaboration promotes creativity, camaraderie, and trust amongst our team. Because of this, we operate on a hybrid model, where our team comes in 3x a week.
